Parts of the communication process (chp 1)
Controlling Nervousness (chp 2)
Listening (chp 3)
Speaking to Persuade (chp 16)
Persuasive Strategies (chp 17)
100
Th originator of a message sent to a listener.
What is a speaker?
100
Being stared at, failure, rejection or the unknown.
What is reasons for being nervous?
100
The process by which sound waves are received by the ear.
What is hearing?
100
Influencing, changing or reinforcing what people think, believe or do?
What is persuasion?
100
Degree to which a speaker is perceived to be believable, trustworthy and competent.
What is credibility?
200
The receiver of the speaker's message.
What is a listener?
200
A hormone, triggered by stress.
What is adrenaline?
200
The act of interpreting and evaluating what is being said.
What is listening?
200
Win over your listeners, know your subject thoroughly, and maintain a high standard of ethical behavior.
What are goals of persuasive speaking?
200
The facts, examples, statistics, testimony and other information that support your claim.
What is evidence?
300
Whatever is communicated verbally and non verbally to the listener.
What is the message?
300
Useful energy.
What is positive nervousness?
300
Gives you a record of the speakers most important points.
What is note taking?
300
Attention, Need, Satisfaction, Visualization, and Action
What is the motivated sequence?
300
Using logic to draw conclusions from evidence.
What is reasoning?
400
Verbal and nonverbal responses made by a listener to a speaker.
What is feedback?
400
Visualization of successful actions.
What is positive imagery?
400
Auditory, visual and physical...
What are types of distractions?
400
The arrangement of material that explores a problem then offers a solution.
What is problem solution pattern?
400
The impulses and needs that stimulate ta person to act in a certain way.
What is motivations?
500
Anything that obstructs the accurate communication of a message.
What is interference or noise?
500
No excuses during a presentation.
What is an apology?
500
To manage mental distractions while listening.
What is using rigorous self-discipline?
500
When you ask your audience to do, say or act differently?
What is an appeal?
500
The need of humans to make the most of their abilities.
What is self actualization?
M
e
n
u