Ch 14: Communicating Support & Comfort
A kind of support that involves giving someone the resources and knowledge they need to solve their problem
What is informational support?
Explains the process of gathering information about an interaction partner
What is Uncertainty Reduction Theory?
Specific or tangible resources or benefits a person hopes to gain or retain.
What is Instrumental goal?
Acknowledging the legitimacy of both sides of a dialectical tension and seeking a compromise.
What is balance?
The ability to use threats and punishment to gain compliance
What is coercive power?
Refers to the ability to understand a situation from someone else's point of view and adjust your communication to provide messages that would be perceived as appropriate and effective for that person
What is perspective-taking?
Explains a perspective that emphasizes the trade-offs that create tension in close relationships.
What is relational dialectics theory?
An approach that involves competing with a conflict partner to obtain personal goals and to undermine the partner’s outcomes
What is distributive conflict strategy?
Finding ways to respond to both sides of a dialectical tension simultaneously.
What is Integration?
The degree of power gained by one's position or title.
What legitimate power?
A type of support strategy that attempts to elicit positive feelings and foster intimacy through approach-based and emotion-focused responses
What is solace?
A general perspective that emphasizes how different objects work together to form a larger system
What is systems theory?
The conflict stems from the other person’s violations of expectations or norms for the relationship.
What is relationship roles?
Reframing a situation so that the two sides of a dialectical tension no longer seem to be in conflict.
What is recalibration?
Complying with the influence attempt would impinge on the message target’s prior plans.
What is imposition?
A quality of messages that validate, recognize, or acknowledge the recipient’s feelings and experiences.
What is person-centeredness?
A description of relationship escalation that focuses on how communication allows partners to probe each other’s self-concepts
What is social penetration theory?
The self-image that a person wants the partner to have at the end of the conflict.
What is identity: other goal?
An attachment style of positive view of others, negative view of self
What is preoccupied?
The speaker doesn’t want to comply with the influence attempt.
What is Recalcitrance?
The involvement and warmth a person communicates through physical closeness, leaning forward, facial expressions, eye contact, and touching.
What is nonverbal immediacy?
A theory that offers a set of assumptions about how intimacy and power are related to the use of more or less polite influence messages.
What is politeness theory?
Giving to the other party to maintain the person's well-being and relationship harmony
What is obliging?
Selecting one pole of a dialectical tension and ignoring the other
What is denial?
The message target sees the influence attempt as inappropriate or something the message source is responsible for.
What is violation?