Chapter 10 - Organizational Change and Leadership Processes
What are the three themes that are key responses to the organizational change process?
•Management support •Resistance to change •Uncertainty on the part of the organizational members
Ms. Indra Nooyi is the current CEO of Pepsi Co., and has served as the CFO and President as well. As a female in an executive position, what has she been able to break through to achieve this rank?
Glass ceiling
The Media Richness Model combines the notion of ______________ with ___________________ to match which media to use with the ambiguity of the message.
Task ambiguity and media richness
Rachel gives a shout out to Jenny (her colleague) on facebook for winning an award at work. This is an example of what?
•A positive personal posting on social networking sites •Commending someone for a job well done •Paying tribute to someone •Recognizing colleagues
Which managerial strategy for communicating about change is the most effective, according to our book? A.Spray and pray B.Tell and sell C.Underscore and explore D.Identify and reply E.Withhold and uphold
C.Underscore and explore •Spray and pray – management showers employees with information in hopes employees sort it out *least effective strategy* •Tell and sell – management tells employees about limited information and sells it on the chosen approach •Underscore and explore – management focuses on key issues related to change success and employees have freedom to explore possibilities *most effective strategy* •Identify and reply – management listens to concerns of employees and responds when brought up •Withhold and uphold – management withholds information from employees and if questioned, upholds the party line *least effective way*
Which dimension for describing a multicultural organization is prejudice and discrimination? A.Acculturation B.Structural integration C.Informal integration D.Cultural bias E.Organizational identification
D. Cultural bias
Work completed at the same time in a different place is known as what?
Telework
Name four types of social networking platforms that can be used in an organization.
Facebook, Twitter, Linked in, Instagram, Pinterest, Snapchat, etc.
Which theory of leadership matches the style of the leader to the characteristics of the situation? A.Trait B.Style C.Contingency D.Transformational E.Discursive
C. Contingency
John invites all of his colleagues to happy hour except Diana, who is African American. He tells the others that he does not want to invite someone African American along to the restaurant since it would make them look awkward. He is exhibiting what towards Diana?
Discrimination
On facebook, Jessie posts a comment to Jackie stating “You *****! I can’t believe you did that to me at work today! How could you ****** take my promotion???” This is an example of what?
Flaming
Name three negative uses of social networking platforms in the workplace.
•Complaining about job •Gossiping about colleagues/boss •Soliciting colleagues on a date, etc. •Complaining about boss, employer, or products •Negative posts on controversial topics
If an earthquake hits Chile, President Bachelet must present this to the public. She talks about all of the lives saved by other civilians and the courage of those who helped. Instead of talking about the tragedy that happened, she discusses the kindness of the people in the community who helped. What communication concept is she using to provide updates to the public?
Framing
Simple Sugars, a start up company that began its success after partnering with Mark Cuban on the TV show Shark Tank, is working to legally meet the requirements of gender and ethnic diversity in the workplace since it has been growing rapidly. Which stage of the multicultural organization is Simple Sugars in?
First-generation affirmative action
What are two of the three advantages of ICT (information and communication technology) instead of traditional organizational communication options?
1. faster message transmission 2. allows geographically dispersed participants 3. allows asynchronous communication
What are two ways social networking platforms are used in organizations today?
•Increases the prevalence of an organization in an online platform
•Can harness political and social justice movements
What is a transactional leader vs. a transformational leader?
Transactional leaders: There is some sort of EXCHANGE between members and leaders
Transformational leaders: They have the ability to transform both leader and follower to reach their potential.
What are stereotypes? What do we know about stereotypes?
Stereotypes are a simplified and standardized conception or image invested with special meaning and held in common by members of a group.
Stereotypes can characterize a group, classify people, be true or false beliefs about a group, be based on bias, prejudice, and/or discrimination, can be offensive or flattering.
Name three of the advantages of virtual organizing and telework as discussed in class.
More teamwork due to coordinating work
Increased flexibility for employees
Tasks can be accomplished independently
Saves company money for not needing work spaces, and employee commuting and parking expenses
Better work/life balance
Name four of the controversial issues with using social media with an organization.
Must be a positive representative of company
Behavior and conduct reflect personally and professionally on you
Could raise questions of your judgment
Joining interest groups of questionable nature
Responses to postings could be questioned by employer
Sharing confidential information inappropriately
Pursuing relationships with clients, patients, or customers