Chapter 12 A
Disagreement between or among connected individuals who are interdependent and who perceive their goals as incompatible.
What is interpersonal conflict?
The basic conflict style that ends with "I Win, You Win."
What is collaborating?
The patterns of behavior used to take unfair advantage of another person.
What are power plays?
The ability of one person to influence what another person thinks or does.
What is power?
The thinking hat when you play devil's advocate.
What is negative argument hat?
This type of conflict centers on objects, events, and persons in the world that are usually external to the involved people.
What is content conflict?
What is nonnegotiation?
This type of privilege is used when a doctor puts their arm around a patient.
What is touch privilege?
This is a nonverbal way to communication power.
What is maintain eye contact?
The thinking hat when you focus on the facts and figures of a problem.
What is fact hat?
This is the most common source of couple conflict for all kinds of couples.
What is intimacy issues?
This is the most common cause of workplace conflict.
What is personality clashes?
The person who is least interested in and less dependent on the rewards and punishments controlled by the other person holds this type of power in an interpersonal relationship.
What is the principle of less interest?
This type of power depends greatly on attractiveness and prestige.
What is referent power?
The thinking hat when you focus on emotional responses to a problem.
What is feeling hat?
This is the most popular tactic of verbal aggressiveness used for its effectiveness in inflicting psychological pain.
What is character attack?
The practice of storing up grievances so that they can be unloaded at another time.
What is gunnysacking?
The type of power play when a person refuses to acknowledge your request no matter how many times you make it.
What is "nobody upstairs"?
The type of power when you are seen as having expertise or knowledge about a specific subject.
What is expert power?
The thinking hat you use to reflect on your own thinking.
The type of conflict style used when someone shies away from an argument, chooses to leave the room, and is quick to change the topic when the argument is mentioned.
What is avoiding style?
The person in this group you would most likely grant legitimate power to:
a classmate; a sales clerk; a teacher; or a friend.
What is teacher?
The type of powerless language when a person frequently says "er" or "um" and sounds uncertain.
What is hesitations?
The type of power exhibited when your boss denies your leave-of-absence request to punish you for being uncooperative in meetings.
What is coercive power?
The thinking hat you wear to look at the upside or benefits of a problem.
What is positive benefits hat?