Jargon
What does ROI stand for in business?
Return on Investment
What is one simple technique to show you’re listening attentively?
Maintaining eye contact
What is considered proper background setting during a professional video call?
Clean, uncluttered, and distraction-free
What is the first step in resolving a workplace conflict?
Identifying the root cause
What is the goal of persuasive communication?
To convince or influence others
What is the meaning of the term ASAP in business communication?
As Soon As Possible
What is paraphrasing in active listening?
Restating what the speaker said in your own words
What is the polite way to speak during a virtual meeting to avoid interrupting others?
Use the “raise hand” feature or wait for your turn
What communication style involves both sides working together to find a solution?
Collaboration
Give one example of informal communication in a workplace.
Chat messages or casual conversations
What does it mean when someone says “Let’s take this offline”?
Discuss the topic privately or after the meeting
True or False: Active listening means just hearing the words.
False (It involves understanding the message)
What is one key difference between virtual and in-person communication?
Reduced non-verbal cues in virtual communication
True or False: Ignoring conflicts will make them disappear.
False
True or False: Using first names in formal communication is always appropriate.
False
What is a deadline in business terms?
The final date or time by which a task must be completed
What’s one way to avoid distractions during a conversation?
Put away devices and focus on the speaker
What’s a useful technique to engage the audience during a virtual presentation?
Use visuals, polls, or ask interactive questions
What is one key skill for handling disagreements respectfully?
Active listening
What is one technique used to make arguments more convincing?
Providing evidence or examples
What is meant by the phrase win-win situation?
A situation where all parties benefit
How can non-verbal cues improve your listening skills?
They show interest and understanding (e.g., nodding, facial expressions)
What’s the most important thing to check before joining a virtual meeting?
Internet connection and audio/video settings
What’s an effective way to de-escalate a tense conversation?
Stay calm and use neutral, non-blaming language
What’s one key difference between manipulation and persuasion?
Persuasion is ethical and transparent; manipulation is deceptive