Cross-Cultural Communication
True or False: Silence is always considered uncomfortable in business meetings globally.
False (In some cultures, silence is seen as thoughtful or respectful)
What should you always include in the subject line of a professional email?
A clear and specific summary of the email's purpose
What is the term for using hand movements to emphasize points while speaking?
Gestures
What tool is commonly used to visually support key points in a business presentation?
PowerPoint (or slides)
What technique can you use to handle a difficult or unexpected question during a Q&A session?
Pause, acknowledge, and answer calmly—or admit if you don’t know and promise to follow upWhat technique can you use to handle a difficult or unexpected question during a Q&A session?
Which culture tends to prioritize individual achievement: Western cultures or Eastern cultures?
Western cultures
What is the appropriate salutation to start a formal business email?
"Dear [Title] [Last Name]"
In business settings, maintaining eye contact signifies what?
Confidence and attentiveness
What is one key purpose of using bullet points instead of large text blocks on slides?
To make information clear and easy to read
What is one effective way to end a business presentation?
Summarize key points and include a clear call to action
What is the term for adapting your communication style to fit the cultural expectations of the audience?
Cultural Sensitivity or Cultural Adaptability
True or False: Using emojis in business emails is generally acceptable in formal contexts.
False
What does crossed arms typically indicate during a meeting?
Defensiveness or closed-off attitude
True or False: It is acceptable to read every word directly from your slides.
False
for in the context of presentations?
Keep It Short and Simple
What is low-context communication, and name one country that typically uses it.
Communication that is explicit, direct, and clear; commonly used in the USA or Germany
What is the term for copying someone in an email without the primary recipient seeing it?
BCC (Blind Carbon Copy)
What part of body language is especially important during virtual meetings?
Facial expressions
What is the first thing you should do when preparing for a business presentation?
Know your audience
What’s the appropriate amount of time to arrive before a scheduled business meeting?
5 to 10 minutes early
What is one polite way to clarify something you didn’t understand in a multicultural conversation without offending the speaker?
Ask open-ended questions like, “Could you please elaborate?” or “Can you help me understand that better?”What is one polite way to clarify something you didn’t understand in a multicultural conversation without offending the speaker?
What’s the recommended maximum response time for professional emails?
24 hours
In India, what non-verbal gesture is traditionally used as a respectful greeting?
Namaste (folded hands gesture)
What is the recommended maximum number of main points in a presentation to keep it clear and focused?
3 to 5
What is one key behavior when introducing yourself in a professional setting?
Offer a firm handshake and state your name clearly