Grab Bag
What is relational communication?
What is a subset of interpersonal communication that focuses on messages exchanged within relationships that are, were, or have the potential to be close.
[xxxx] is the pleasure or enjoyment that people derive from their relationships.
What is relational satisfaction.
What factors contribute to how committed individuals are to their relationships?
What are satisfaction, investments, and quality of alternatives.
[XXXX] theory argued that supervisors form different types of relationships with their employees and these relationships vary with respect to quality.
What is leader-member exchange theory (LMX).
[XXXXX] workplaces are those that involve the "aestheticization of labor" that puts employees physical appearance on display.
What are hot climates
Close relationships are characterized by what three features?
What are emotional attachment, need fulfillment, and irreplaceability.
This theory focuses on whether the distribution of resources is fair to both relational parties.
What is equity theory.
Forgiveness is a relational process that consists of what characteristics?
What are acknowledging the harmful conduct, extending undeserved mercy, emotional transformation, and relationship re-negotiation.
The three types of peer relationships are...
What are informational, collegial, and special.
Tactics in which workplace friends behave negatively (e.g., using a snide, snippy, or condescending tone of voice, interrupting or insulting one another, talking behind their back) are referred to as
What is cost escalation.
(A tactic to disengage from a workplace friendship - along with depersonalization and state of the friendship talk.)
What are the four primary relational norms of customer-client relationships?
What are role integrity, communication, flexibility, and solidarity.
Identify the five primary prosocial maintenance behaviors that promote relational closeness, trust, and liking.
What are positivity, openness, assurances, social networking, and task sharing.
Unwanted behaviors that frighten or threaten someone by invading their privacy in an attempt to get close to them are
What is obsessive relational intrusion (ORI).
These are the most effective tactics that employees have for successfully engaging in upward influence.
What are ingratiation and rationality.
(All tactics are ingratiation (soft), rationality, and hard.)
The three motives for workplace romantic relationships are...
What are job, ego, and love motives.
Starbucks solicits help from a PR firm to improve their image after the recent arrest of customers. While they easily share information with one another, invest heavily to solve the problem and are willing to be flexible to get things done -neither Starbucks or the PR firm are investing in a long-term working relationship. This is an example of what level of relationship strength?
What is a recurrent relationship.
(See relationship strength)
On what three dimensions do attributions vary?
What are personal versus situational, stable versus unstable, and global versus specific.
When people worry that they might lose something that they value they respond in what ways?
What are constructive, destructive, avoidant, and rival-focused responses to jealousy.
When information provided to a supervisor is altered by either lying or omission.
What is upward distortion.
Jonah and Josh are coworkers - they're also dating. Jonah is in the relationship because he relishes the excitement and it stokes his ego, Josh is invested in the relationship because Jonah gives him great insight into the company. This is an example of
What is a utilitarian relationship.
What are the five principles of relational communication?
What are (1) relationships emerge across ongoing interactions, (2) relationships contextualize messages, (3) communication sends a variety of relational messages, (4) relational communication is dynamic, and (5) relational communication follows linear and nonlinear patterns.
What are the six interpersonal conflict styles?
What are competitive fighting, compromising, collaborating, indirect fighting, avoiding, and yielding.
This author developed a theory which argued that commitment helps to buffer relationships against the destruction that hurtful events and conflict can cause.
Who is Rusbult (et al.)
What forms of social support do colleagues provide in the workplace?
What are instrumental, informational, and emotional.
The five dialectical tensions of workplace friendships.
What are equality-inequality, impartiality- favoritism, openness - closedness, autonomy - connection, and judgement - acceptance.