Tech Talk
DPC3941B Business Wireless Gateway (BWG) is to be installed for all SecurityEdgeTM orders with a speed tier of?
300Mbps and below
All eye and face protection Must meet the American National Standard Institute (ANSI) standard _______.
Z87.1
After five hours of inactivity, customers will see an “Are You Still Watching?” overlay. If they don't press anything, the TV Box will turn off is called?
Nap mode
For wifi pro customers, how many splash page template designs have been added for customers to choose from?
4
What is the C.A.R.E.S Pillars
Customer Viewpoint
Automated Support
Reliability
Employee Empowerment
Simplification
The newest TECH360 Release brings 6 great features ( hint: name 3 of 6)
XFi Pod Health
Lunch Time Updates
OneDrop On-Job Forms
Comcast Business SecurityEdge Configurations
Defect Fixes
and Coming Soon! "Microsoft Authenticator"
How many points of contact must be maintained when climbing the ladder?
3
Comcast NBCUniversal has been listed #10 on Fortune’s Best Big Companies to Work For list in what year?
2020
When facing frozen touch screens techs can follow a procedure within tech360. What is the first step before you swap out the touch screen?
What are some of the Xfinity Customer Commitments?
Respect the customer’s time
Simplify customer experience
Make things right
30-day money back guarantee
24/7 support
2hour appointment window
20$ credit, if late
We removed QAM versions of these network programing. Customers must subscribe to X1 or swap their non-X1 TV Box in order to watch channels included in their package. IP versions of of these channels will be available on 3100-3299. What are these networks called?
International Programming Networks (IPN)
How often should you inspect your ladder?
Daily
You can get advice, at no cost, from a financial counselor by calling _______.
Ayco
What was moved to the first pages of the Wifi Pro Portal?
Insights and Analytics
The technical relationship between Comcast and an ILEC is managed through a lengthy negotiated document called a what?
Interconnection Agreement, or IA.
A technician is classified as a “trained worker” around 5G antennas and can work in areas at up to 50% of the Occupational Exposure Limit or 2.5 mW/cm2 only after they have completed Comcast’s RF safety training, and one or both of the following conditions exists: (note name 2)
1. They have an RF monitor to warn them of unsafe RF exposure levels
2. A representative from the wireless carrier has shut off the transmitter and verified this in person at the antenna site.
When placing your ladder on a pole or house, remember the ______ rule
4 to 1
During free movie week, Xfinity customers get access to thousands of free movies on ______, _______ and ________.
X1, Flex, and Xfinity Stream
DPC3941B (BWG) gateways can now support SecurityEdge. CBRS should now only be used fir customers with a speed tier of ___Mbps and above.
500 Mbps
The IA defines where Comcast may physically disconnect a customer from the ILEC’s network. In a single-family home, this is at the?
NID
Comcast’s only approved RF monitor is called ___. IT is the personal RF monitor
RadMan 2XT
When reaching on the ladder what rule must be maintained to avoid overreaching?
The Belly Button Rule
Crash Team Racing Nitro-Fueled is a kart racing game that's fun for the whole family - and now Xfinity customers and Comcast employees can unlock the limited-edition "__________" for free!
Xfinity Flash Cart
For Smart home installation and setup for devices such as: smart video doorbell, smart door locks, smart thermostats, smart plugs and switches. Technicians now have the availability to use _____ to help refer customers to someone who can help with installation.
HelloTech
Acronym: REN
Ringer Equivalence Number