Voice ITGs
Internet ITGs
Comcast.net
ACSR
General Knowledge
100
This ITG is used for Miss-Directed/Dropped/Unsupported Calls
What is Informational Issues
100
Port 25 is commonly used to send spam a customer, customer must use a more secure port
What is What is Port 587?
100
This section is where you can find the service address, account number, automatic payment, bill delivery options etc..
What is Account Profile?
100
This equipment requires a D3 eMTA equipment code ($&) and the WgDatavoice tracking code. Plus $8 equipment code descriptions may vary by market.
What is Wireless Gateway?
100
What three colours appear on the flag of Thailand?
What is Red, blue and white
200
Choose this symptom when you want to troubleshoot Message Waiting Indicator
What is Voice Mail Issues
200
A _________ ___________ configuration restricts access to the internet
What is Wall Garden?
200
This section shows previous balance, payments, what LOB customer subscribes to, other charges and credits etc…
What is Bill Details?
200
The code SP represents what in CSG
What is Separate Trip?
200
What is the square root of 169?
What is 13
300
Choose this symptom to trouble Shoot Xfinity Mobile App
What is Voice2go
300
A method to deliver information such as HTML pages, images, query results and files
What is Hypertext Transfer Protocol (HTTP)?
300
What two social media’s allows our Comcast.net to follow
What is Facebook & Twitter?
300
This LOB must have a TN package, a product code, features, and equipment
What is Xfinity Voice?
300
What body part/internal organ is also known as a punctuation mark?
What is Colon
400
This ITG is used when the symptom is related to Caller ID on PC/TV Issues
What is Xfinity Features and Services
400
There are four types of IP addresses
What is Public or Private and Static or Dynamic?
400
What Job locator service does Comcast Partner with for our Comcast.net customers to find a job
What is Monster.com?
400
This parameter must be satisfied in some cases with directory listing in CSG
What is Zip Code?
400
The Egyptian Sphinx's body is based on which animal?
What is Lion
500
This ITG is used when the symptom is related to Readable Voicemail Issues (RVM)
What is Xfinity Connect Voice Issues
500
These are the four goals of Trouble Shooting
What is Identify, Isolate, Fix and Verify?
500
What LOB’s can a customer sign up for under Comcast.net ?
What is Video, Internet, Phone and Home Security?
500
What does ACP stand for?
What is Advance Convergent Platform?
500
This chemical compound is the reason why chillies are hot.
What is Capsaicin
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