COMCAST NOW
CUSTOMER CENTRIC
CUSTOMER EXPERIENCE PILLARS (CARES)
COMCAST NETWORK
WHO DO I WORK WITH?
100
I am your employee portal hub
What is Comcast Now
100
The act of being Compassionate and Understanding
What is Empathy
100
"Comcast is working hard to make sure our products and our services are 'always on' and we always do what we say we are going to do"
What is Reliability
100
What does HFC stand for?
What is Hybrid Fiber Coaxial
100
DAILY DOUBLE (X2): Today is this person's birthday !
Who is Marvin Desir
200
This tool will allow you to input hours worked
What is Time Entry
200
The act of giving your full undivided attention
What is Active Listening
200
"Making it easier to do business with Comcast"
What is Simplification
200
I am the estimated miles of fiber optic and HFC cable that makes up Comcast's Network
What is 600,000
200
The Horsham Office will only deal with this division
What is the Central Division
300
This section displays mandatory training and other items requiring action
What is the Learning Portal
300
I am Comcast's #1 Product
What is the Customer Experience
300
"At Comcast we show our customers that there are other convenient ways to do business with us"
What is Automated Support
300
I am what increases signal strength to help maintain consistent speeds
What is an Amplifier
300
These person(s) deal with customers with 1-20 employees with 1-4 sites
Who are BSR/OBSR/BAE/Retention
400
This displays the nine most used self-service functions on Comcast Now
What is the Launch Pad
400
Rushing the sale, pushing the agenda and being dismissive are all example of
What is not being Customer-Centric
400
"Comcast Empowers employees to always do what's right for our customers by investing in training, tools and technology to give our employees all the information they need to answer customer questions and provide solutions."
What is Employee Empowerment
400
I am the type of cable that "the last mile" is made up of
What is Coaxial
400
This is the Target Market for National Account Managers
What is fortune 500/Brand Retailers
500
This is where you will find our latest news/cable goals, while visiting Comcast Now
What is the Wheel or Carousel
500
Delivering a dynamic custom experience that is personalized to your customer
What is a Customer-Centric Experience
500
"Think about it from the customers' point of view and don't waste their time."
What is Customer Viewpoint
500
A recent study by the FCC has shown that Comcast delivers on it's promised speeds ______ of the time
What is 108%
500
Other that SMB (small-medium-sized businesses) there are two other sales channels we discussed
What are Enterprise & National Accounts
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