Tickets and Tools
What is the Einstein article for the tool we would use to lookup an error code?
HOW6384
What Einstein article would you use to find a list of approved third-party equipment that can be used with Xfinity Internet and Xfinity Voice?
HOW3717
What article explains the differences between the different X1 tv bodes?
HOW8375
What article would we use if the customer would like to transfer their service but they would like to have service at both addresses?
HOW11154
What article should we review before we complete a transfer of service?
POL2063
What article would you use to help a customer who is disputing their equipment charge? For example, they state that they have already returned their equipment.
HOW12539
What Einstein article can you share with the customer if they would like information on how they can return their equipment?
HOW3374
What article would you use if you wanted to explain Xfinity voice features to the customer?
HOW3800
What article would you follow if the customer would like to remove or add Xfinity voice?
HOW5939
What article outlines the scenarios where we can waive the Early termination fee?
POL1143
What article would help you navigate the BAM tool?
HOW4296
What article explains what an inactive equipment fee is on a customer's bill?
TLK2478
What article could you use to explain the live tv streaming
PRD1287
What article would you use if the customer would like to upgrade or sidegrade into an X1 package?
HOW8218
What article would you use if you have a customer on a non-pay soft disconnect and they would like to cancel their services?
POL2031
HOW3960
What article can we use if the customer advises that they did not receive their Getting started Kit
HOW3958
How can the customer add a user to their Xfinity account?
HOW3480
What article would you use if an Internet essentials customer would like to add voice to their plan?
HOW13845
What article explains the policies of scheduling a disconnection?
POL1600
What article would we refer to if the customer advised that they made a payment and it has not been applied to their account?
HOW4281
What article would you use if the customer would like to upgrade their legacy equipment for X1 equipment?
HOW10195
What article explains the different Xfinity app's the customer can download on their mobile device?
PRD1307
What article would you use to find the correct order cancel reason codes?
TLK1726
What article explains the different options the customer has to return their equipment?
HOW4268