Random
When Reverse Power shows red in Einstein, it means that there is an issue with
Signal talking from the box back to Comcast
customers can turn any compatible Apple or Android mobile device into a personal TV screen.
Xfinity Stream app
This is your credit limit per customer per day
$60
The Comcast Polaris remote controls the TV’s adapter, power, and volume.
DTA Remote
What are the 2 types of trouble calls
chargeable and not chargeable
Resets/Lost Syncs and Video on Demand History, MAC Address and Device Bootfile and Registration State and Signal Levels can be found in this system
Einstein360
allows customers to stay connected and get the best out of their Xfinity Internet and Xfinity Voice service at home and on the go. Enjoy access to email, unlimited talk and text, Caller ID across multiple screens and Voicemail.
Xfinity Connect app
A customer has a service outage lasting 8 hours. The credit on his billing statement which for how long based on the Adjustment Policy Guidelines
1 Day
works with all TV Boxes and DTAs. It has a Search button, separate Play and Pause buttons, as well as Stop, Favorites, and Swap buttons.
XR2
how much does a pro install cost
$59.99
What number should be entered in the Call First field when scheduling a trouble call
Requested contact phone number
With the Xfinity TV Remote app, customers can change channels, browse Xfinity On Demand and TV listings and schedule their DVR while away from home.
Xfinity TV Remote app
What icon in ACSR will you click on to view the ledger
$ (Money Sign)
works with all X1 TV Boxes. Can sense tilt, motion, inactivity, and shock vibration.
XR5
how much does a trouble call cost
$40
are the three categories of charges a customer will see on their bill?
Monthly recurring, Taxes and Fees and One Time Charge
you can set up your home WiFi and be online in minutes, find your WiFi password, know who’s online, troubleshoot issues and, even pause WiFi access during dinner time.
Xfinity xFi app
How long does a customer have to dispute a charge?
(This information is found on their bill)
120 days
voice-activated remote that works with certain TV boxes. Customers can find what they want faster by using voice commands to change channels, search for shows, get recommendations, and more. They can also use their voice to find favorite shows or movies quickly, and to search and control their DVR.
XR11
Joe is having an Ingress issue. It was caused by a squirrel chewing through the drop cable.
Will he be charged for this fix?
No
this is an outside wiring issue
What indicator is used to let you know that an account is past due
A red dot with the words NPD-Soft
lets our Xfinity Home customers receive text and email alerts or access their system remotely.
Xfinity Home app
How long can a customer extend a payment date for?
10 days
is a design upgrade from the original Voice Remote (XR11), but still performs the same functions. Only compatible with certain TV boxes, this remote helps customers find what they want faster through voice commands. They can change channels, search for shows, get recommendations, and more.
XR15
can the customer reschedule their appointment though text (SMS)
Yes