How Do I...?
Mixed Tape
Care
Disease Processes
Professionalism
100
Change my availability to work/schedule?
What is update in VIV Home Care App?
(This is ONLY for future shifts and will NOT change anything that is already on your schedule)
100
Where do I find the employee handbook?
What is... in the CK Team App?
100
What does stand by assist mean?
Stand by assist is used when client can walk independently but needs someone close by, within arms length
100
Tremors or shaking (often in hands), Slow movements, Stiff or rigid muscles, Shuffling walk or trouble with balance, Soft or low voice, Mask-like facial expression
What is Parkinson's Disease?
100
The client gave me a $100 bill in a card. What should I do?
What is....document the gift in ViV and call the office to let them know
200
Request time off in advance (7 days)?
What is the Viv app.
200
Does Comfort Keepers reimburse for CNA training and certification?
What is yes. (Details outlined in Comfort Keepers APP)
200
How do we stop the chain of infection?
What is washing hands often.
200
Symptoms:
Frequent urination
Increased thirst or hunger
Fatigue or low energy
Blurry vision
Slow wound healing
Tingling or numbness in hands/feet
Blood sugar fluctuations
What is Diabetes?
200
What does over-involved mean in relation to boundaries between client and caregiver?
What is, getting involved in family disputes, making judgements of family regarding their choices, oversharing personal details with client.
300
What is the incentive pay rate for holidays?
What is Double Time?
(bonus: New Year's Eve after 5pm, New Years Day, Easter, Memorial Day, July 4th, Thanksgiving Day, Christmas Eve after 5pm, Christmas Day
300
What does it mean when someone is on hospice?
What is end of life or comfort care. They no longer want to be treated for their condition.
300
Memory loss that affects daily life, Repeating questions or stories, Getting confused about time, place, or people, Difficulty with familiar tasks, Personality or mood changes, Wandering or unsafe behaviors
What is Alzheimer's Disease?
300
What does under-involved mean in terms of personal boundaries between client and caregiver?
What is...caregiver does not engage with client, plays game on phone, does not include client in care, does everything for them.
400
Call off of a shift?
CALL office at 248 349 2111 asap. We have a member of our team on call when not business hours.
400
How many offices does this Comfort Keepers company have?
What is three?
Bonus: What are the locations of each office?
Farmington, Howell & Rochester
400
How do I handle a client's dirty laundry?
What is, use gloves and hold the laundry away from your body, use a laundry basket?
400
Tingling or “pins and needles”, Numbness, especially in feet or hands, Burning or shooting pain, Weakness or unsteady gait, Higher fall risk due to decreased sensation
What is Neuropathy?
400
How will Comfort Keepers communicate with you regarding your 30, 90 & 120 day check ins?
What is, we will send an email to you and then you will self schedule an appointment at a time that works best for you.
500
Decline a shift on my schedule that is within my agreed upon availability?
What is call the office.
500
What is the Comfort Keepers brand motto?
What is Elevating the Human Spirit?
500
What is the difference between cleaning, sanitizing, and disinfecting?
What is:
Cleaning removes dirt and germs physically.
Sanitizing kills bacteria, reducing the amount to a safe level.
Disinfecting kills both bacteria and viruses, and requires longer contact time.
500
Shortness of breath, Chronic cough with mucus, Wheezing, Fatigue, Difficulty with exertion, Frequent respiratory infections
Chronic Obstructive Pulmonary Disease (COPD)
500
There are four different apps and websites we use? Can you name them all? (Bonus: what are each used for?)
Viv - scheduling, time off, availability updates, client care
CK Team App - central hub for all apps and additional HR information, employee handbook
OnPay - app that tracks your pay checks and pay stubs, W2s
Care Academy - online training website (initial training must be complete in 7 days)