Client Safety
Code of Conduct
Comfort Keepers
Tips and Tricks of the Trade
Online Access and Phone Calls
100
The person I contact for client updates, scheduling, and any day to day needs.
Who is the Client Services Coordinator?
100
Use of ___________ (for any purpose) must be limited to break periods. During all other periods ________ should be kept on silent and stowed out of sight.
What is cellphone/electronic devices?
100
The ___________ of Comfort Keepers is to provide our clients with the highest quality of life achievable. We treat each of our clients with the respect they deserve, as though we are caring for a member of our own family.
What is the mission of Comfort Keepers?
100
Always ___________ the client by their proper name upon meeting them. Use a friendly open posture, smile, and introduce yourself. Before entering the client's home, be sure to make yourself presentable by removing your coat, wiping your shoes, and checking your hair.
What is greet?
100
______________is the online and phone based software system that we use to clock in and out, confirm shifts, and send updates through.
What is Clear Care?
200
The policy which prohibits caregivers from dispensing medication; filling medication boxes; giving medical advice, including diagnosing; provide ANY medical care or nursing care, including over the counter medication, shots and suppositories.
What is the non-medical agreement?
200
This government agency issues our license and requires all caregivers to submit a TB test to their employer, complete a fingerprinting based background check, and complete a minimum of 8 hours continuing education each year they are employed.
What is the Illinois Department of Public Health?
200
Interactive ___________ is based on four primary pillars, which Comfort Keepers leverage to care for, engage, and interact with our clients: 1. An active senior mind promotes independence, better mental and physical health, happiness, and a longer life. 2. A physically active senior maintains strength and independence, lessening or delaying the effects of aging. 3. A well-nourished senior is more energetic, both physically and mentally. 4. A safe senior lives in an environment that reduces the likelihood of accidents and promotes timely response when illness or accidents occur.
What is interactive caregiving?
200
It is a best practice to be __________with client care. The plan of care should be used as a guideline, that can be adapted based on daily needs. Always ask you client if there is anything else you can do to assist in their needs.
What is be proactive?
200
___________ is the online training system we use for initial an d on-going training. My login is my date of birth.
What is Relias?
300
The law which requires all healthcare providers to keep client information confidential.
What is HIPPA?
300
This policy states that caregivers who call off of a shift must submit documentation of a medical emergency within 7 days of the call off in order for it to be excused. It also asks caregivers to call off with no less than 2 hours notice and speak to a supervisor directly.
What is the Call Off/Sick Policy?
300
The policy that states that caregivers are not under contract by Comfort Keepers and allows caregivers to quit with or without notice, or likewise be dismissed with or without cause.
What is at-will employment?
300
If your client asks you to work late, leave early, or make any changes to the schedule you should _____________ first.
What is call the office?
300
_________ is the payroll processor. Paystubs may be viewed on their website.
What is ADP?
400
In the event a/n _______ happens; the caregiver must remain with the client, call 911, and then immediately call the office for further instruction.
What is an emergency and/or fall?
400
This policy states that caregivers may wear any blue colored top with pants of their choosing (as long as they are not ripped or revealing).
What is the Dress Code?
400
______________ is part of an international network of over 750 franchised offices.
What is Comfort Keepers?
400
If a client with dementia becomes confused trying ___________ them to a different activity.
What is redirecting?
400
The number I call for after hours assistance is ______________. If I need assistance after hours I must call this number directly and not the cell phone of a supervisor. I must leave a message and wait for a call back within 15 minutes.
What is the same as the day time phone number 312-470-6070.
500
This policy states that caregivers may never give their personal contact information to a client. All scheduling and client updates must be completed through the office.
What is Client Contact Policy?
500
For most Comfort Keepers offices, including Comfort Keepers Chicago, the primary type of care provided is considered ______________ in nature. Caregivers may assist with personal care, meal prep, light housekeeping, medication reminders and more, however, all care must be _____________.
What is non-medical care?
500
If you forget to _______________ or _____________ call the office asap to update the Client Services Coordinator. Always ______________ using the client's home phone.
What is clock in/out?
500
I must never _________ my supervisor's cell phone directly. All _________ are routed through Clear Care so that we have proper documentation of each communication.
What is text?
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