Claims
What are the 3 issues where you need to file a flexport claim?
Missing item
Incorrect item
Lost package
What do you do when a customer reaches out regarding a return from tiktok shop?
Direct them to the TikTok shop Customer service
What channel should you use for an order stuck in fulfillment?
comfrt-fulfillment-requests
Where can I find the order confirmation?
Shopify
Do we sell boxers?
Where can I find the invoices to file claims?
In our shared folder and the slack Ops channel
Can a client change one item for another if after 7 days on a pre-order?
NO
What information should you provide for a damages case?
Order #, item, photo, delivery date, report date, explanation for delay in reporting
Where can I find the tracking link?
Shopify and flexport
Do we carry sneakers?
NO
What should I do if I cannot file a claim?
Specify in my notes why, leave as pending, and come back once it's possible
If a customer wants a refund to their OPM and they are outside of the initial 7 days, which macro should I send?
I want a direct refund, not store credit
Incorrect items need to be escalated to the damages channel. True or False
True! Especially if they are mislabeled. This instruction was given by Lara
Which status should I use for when I need to check back on a ticket the next day?
Pending
What sizing do we have available?
XS to 3XL