Lecture 11: Interpersonal Communication & Conflict
This is the basic unit of interpersonal communication.
What is a dyad?
This is “the purposeful revealing of information about ourselves.”
What is self-disclosure?
These relationships “meet emotional and relational needs” and are intimate, close, and interdependent.
What are personal relationships?
In the Stimulus-Value-Role Theory, this phase focuses on physical appearance, status, career, and first-impression traits.
What is the stimulus phase?
This type of media is digitally based, networked, and interactive.
What is new media?
This is “communication between people with differing cultural identities.”
What is intercultural communication?
A successful speech topic is “narrow enough to manage, meaningful to the audience, and clear enough to support with” this.
What is evidence?
These goals involve “keeping relationships positive and healthy” through checking in, spending time together, and defining the relationship.
What are relationship-maintenance goals?
In Social Penetration Theory, this refers to “the range of topics” people disclose.
What is breadth?
This family definition is based on “form, membership criteria, and hierarchy,” such as birth, marriage, or adoption.
What is the structural definition?
This is “communication by which messages are transmitted to many people through mass media.”
What is mass communication?
This theory says people choose media to regulate, maintain, or improve their mood.
What is Mood Management Theory?
This dialectic says every person expresses both cultural norms and individual traits.
What is the cultural-individual dialectic?
This delivery method is “carefully prepared” but delivered conversationally using brief notes or outline cues.
What is extemporaneous delivery?
This common conflict pitfall means “responding to a complaint with a counterattack.”
What is one-upping?
This theory says “we evaluate ourselves by comparing to others.”
What is Social Comparison Theory?
This is the family you choose to form through marriage, partnership, and children.
What is family of orientation?
Social media has this type of communication flow because everyone can produce and respond.
What is two-way or multi-way communication?
Social Networking Sites allow profile creation, connection networks, and sharing personal narratives and pictures, making them important for this online process.
What is self-presentation?
This dialectic explains why people may communicate differently at work versus at home.
What is the personal-contextual dialectic?
These three strategies of persuasion are credibility/trustworthiness, logical argument/data/facts, and emotion/values/beliefs.
What are ethos, logos, and pathos?
These goals involve “getting things done for us,” such as gaining compliance, requesting information, or asking for support.
What are instrumental goals?
This theory says relationships are evaluated by weighing “costs and rewards.”
What is Social Exchange Theory?
Family Communication Patterns Theory has these two dimensions.
What are conformity orientation and conversation orientation?
This theory says mating behaviors reflect evolved psychological mechanisms shaped by adaptive pressures.
What is Psychoevolutionary Theory?
This term means “technology-based interference” in relationships.
What is technoference?
This concept refers to cultural expectations for life milestones by age.
What is the social clock?
Spoken speeches need this oral source attribution, including author, year, and source name.
What is a verbal citation?
This common conflict pitfall means “assuming you know what the other person thinks or feels.”
What is mindreading?
Comparing ourselves to someone “better off, more skilled, or more successful” is this type of social comparison.
What is upward social comparison?
This model has “10 stages” and explains relationship development, maintenance, and termination like a staircase.
What is Knapp and Vangelisti’s Relationship Model?
This theory says people “screen out potential mates with filters” across different relational stages.
What is Filter Theory?
This term combines “phone” and “snubbing” and means paying more attention to your phone than the people you are with.
What is phubbing?
This Hofstede dimension compares “I” versus “group” values.
What is individualism vs. collectivism?
This theory explains how people evaluate persuasive messages based on their existing attitudes.
What is Social Judgment Theory?