Communication Strategies
How many communication strategies are there?
11
This is the central idea or position you are trying to prove.
Claim
You consider the relationship between yourself and the person receiving your message.
Audience
Group project planning meetings, counseling sessions, and dates are examples of this communication model.
Transaction Model OR Transactional Model
This strategy means repeating or rephrasing information to make sure the intended message was understood.
Clarifying
This supports a claim and answers the question, “How do you know?”
Evidence
You ask yourself, “Why am I sending this message?”
Purpose
You read a street sign that provides information but doesn't receive feedback from you.
Transmission Model OR Linear Model OR 1-way Communication
This strategy focuses on repairing and correcting miscommunication or difficult situations.
Repairing
This concept allows team members to share their thoughts and ideas openly without judgement.
Psychological Safety
You consider whether using all capital letters or multiple exclamation marks could make your message seem angry.
Tone
A chatbot, an interview, and scrolling on your phone are examples of this communication model.
Interaction Model OR Interactive Model OR 2-way communication
You research a problem by gathering information from multiple sources and talking to people involved.
Investigating
What does PACT stand for in communication?
Purpose, audience, context, tone
You consider whether a person's expertise or background might affect how they understand your message.
Context
In this model, the sender may not know whether the receiver understood the message.
Transmission Model OR Linear Model OR 1-way Communication
During a group project, you establish everyone's responsibilities and agree on what the team wants to accomplish.
Goal Setting
According to the video "How Googles Builds the Perfect Team", these two things are required from every team member to build psychological safety over time.
Equal conversational turn-taking and ostentatious listening.
You’re emailing me to ask for an extension on a project assignment. What context should you include in your email?
Circumstances, timing, and/or relevant background information
Give an example of a real-life situation that demonstrates the Transaction(al) Model of communication.
Group project meeting, a date, etc.