Transactional Model
Conflict Management Styles
Listening
Models/Theories
Other
100
The process of making sense of others’ messages.
What is decoding
100
Sue wanted to see a movie with her friends Friday night, but ended up at a bar since that’s where most of the girls wanted to go. Sue used this conflict style.
What is accommodating
100
Your roommate gives the appearance of listening to you, but you can tell from her responses that her mind is elsewhere. This is her "listening style"
What is pseudolistening
100
According to Knapp’s model of interaction stages, symbolic public gestures that show the world that a relationship exists usually occur in this stage of relational development
What is the bonding stage
100
This is a type of language that can cause defensiveness in others. It is also referred to as "evaluative" language.
What is "you" language
200
You decide to meet with your professor face-to-face as opposed to e-mailing him. This is what you have changed.
What is the channel
200
This type of conflict style is also called “partial-lose/partial-lose”
What is compromising
200
You hate it when your friend Joe rambles about his political views, so the second you hear him start talking about the upcoming election, you tune him out. This is your "listening style"
What is insulated listening
200
Molly makes an excuse not to attend a party she knows Jack is invited to. She’s most likely in this stage with Jack. (Knapp’s model)
What is the avoiding stage
200
This message format consists of the following: behavior, interpretation, feeling, consequence, and intention.
What is the assertive message format
300
A person behind you in a movie theater is fiddling with a crackling candy wrapper during the film making it hard for you to pay attention to the movie. This is what you are experiencing.
What is external noise
300
This type of conflict management style is sometimes appropriate with minor issues, when speaking up could cause harm, or when a relationship isn’t worth effort.
What is avoiding
300
Jose says, “Lisa, I’m really upset about how we divide the cooking chores.” Lisa retorts, “Speaking of cooking, my secretary brought in great cookies today.” Lisa’s response is an example of this type of listening response (not to be confused with types of ineffective listening)
What is a tangential response
300
This theory suggests that we often seek out people who can give us rewards greater than or equal to the costs we encounter in dealing with them.
What is Social Exchange Theory
300
DAILY DOUBLE!!! When Janet realizes during an office meeting that she’s interrupted a co-worker twice, she demonstrate this skill.
What is self-monitoring
400
You are worried about how your child is doing while your boss is giving the quarterly report. This is what you are experiencing.
What is psychological/internal noise
400
This is the type of conflict management style that can sometimes enhance a relationship and occurs when people perceive a situation as an “either-or” one.
What is competing
400
Kristen asks her boss if she can take Friday afternoon off to clear up some legal problems. Her boss replies, “Seems like everybody has problems these days.” The boss’s reply is an example of a(n)
What is an impersonal response
400
This device helps individuals explore the role that self-disclosure plays in communication and demonstrates that there is even information about ourselves that we are unaware of.
What is the Johari Window
400
“I feel like you’re angry at me.” This is an example of a(n)
What is an emotionally counterfeit statement
500
Your friend’s religion is different from yours, but you went to the same high school. These are both elements of your...
What are environments
500
When determining whether or not an accommodating conflict style is effective or ethnical, one should consider this.
What is motivation
500
Nora calls Rachelle to invite her to a party, leaving the message on Rachelle’s voicemail. After two days, Rachelle still hasn’t returned Nora’s call. Nora might interpret this as what type of response?
What is an impervious response
500
This is one dimension of the Social Penetration Theory by Altman and Taylor where information shared moves from being impersonal to more personal.
What is depth
500
What’s missing from this perception check? “When you didn’t do the grocery shopping today like you usually do, I figured you weren’t feeling good or were mad at me.”
What is a request for clarification
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