Socialization
Occurs before entering the organization. Both socialization to an occupation and organization.
What is anticipatory socialization?
Conflict style that shows low concern for self and others.
What is avoidance?
Change communication strategy that involves not giving much information while reinforcing information that has previously been giving.
What is withhold and uphold?
Behavior or communication that influences, guides, directs, or controls a group.
What is leadership?
When a flight attendant pretends that her airplane is her living room and the passengers are guests in her home, she is practicing this.
What is deep acting?
Sensemaking stage when a new employee enters an organization. The newcomer lets go of old roles and values to adapt to expectations.
What is encounter?
For conflict to exist, at least two people or groups must have different ideas about how something should be done.
What is incompatible goals?
Organizational members do not always want change to take place and sometimes react to it by fighting against it.
What is resistance to change?
Approach to leadership that suggests leaders are born, not made.
What is trait approach?
Jobs in which workers need to display certain feelings to satisfy role expectations.
What is emotional labor?
Interviews can be used to ease a newcomer's socialization by giving them a sense of what it would actually be like to work at a company and help them to not be disappointed when they get into a job.
What is a realistic job preview?
This conflict management style shows high concern for self and low concern for others.
What is competition?
Organizations are usually in this phase of unplanned change.
What is precrisis?
Leadership approach illustrated by Blake and Mouton's Leadership Grid.
What is style approach?
Strain that results from ongoing stressors.
What is burnout?
Socialization is “complete” and the new employee is now an organizational insider.
What is metamorphosis?
For conflict to exist, incompatibility must be expressed; it cannot just exist.
What is interaction?
If a company will apologize, they will do it during this stage of unplanned change.
What is postcrisis?
Leader who exemplifies the ideals they want to instill in their followers.
What is a transformational leader?
John is experiencing this dimension of burnout when he now has a poor opinion of his coworkers.
What is depersonalization?
A sampling process when a supervisor assigns tasks to a subordinate to learn about the subordinate's skills and motivation.
What is role taking?
Conflict does not need to be based in competition but can be an opportunity for collaboration, relationships, and mutual understanding.
What is feminist view of conflict?
Successful implementation of organizational change efforts is contingent on ownership of the problem and change process by those in critical positions in the organization.
What is ownership tension?
Leadership approach that emphasizes the "match" of a leader's style to characteristics of the situation.
What is contingency theory?
Clare's husband was feeling burned out at work so she gave him the contact information for a therapist and told him about the potential benefits of therapy.
What is informational support?