language
The study of body movement, gesture, and posture
kinesics
This is a type of listening defined by focus, concentration, and compassion and it can bring health, peace, and productivity to our everyday lives.
mindful listening
The tendency to give one's self more credit than is due when good things happen and to accept too little responsibility for those things that go wrong
self-serving bias
A salesperson lying about the effectiveness of his product would be an example of which of the following?
A. unethical persuasion
B. emotional persuasion
C. direct persuasion
D. indirect persuasion
E. professional persuasion
unethical persuasion
Which of the following channels has the most "richness" as defined by social scientists as the abundance of nonverbal clues that add clarity to a verbal message?
A. phone call
B. text message
C. letter
D. face-to-face conversation
E. email
face-to-face conversation
Rate, tone, volume, pitch of your voice
paralanguage
True or False: when Chrystal refused to listen to her instructor regarding a poor grade she was engaged in therapeutic listening.
false
The process of selection, organization, and interpretation of the information you collect through your senses; what you see, hear, taste, smell, and touch
perception
True or False: A spatial organization pattern tends to organize a speech from beginning to end in chronological order
false
__________________ means you feel compassion for another person while ______________ means you have a personal sense of what it feels like to be in that person's shoes.
A. understanding; sympathy
B. acknowledgement; understanding
C. empathy; sympathy
D. affinity; acknowledgement
E. sympathy; empathy
E. sympathy; empathy
Language reveals a speaker's willingness to accept responsibility for a message. Which of the following types of statements indicates the responsibility?
A. "I" statements
B. "you" statements
C. "but" statements
D. "we" statements
E. all of the above reflect an equal amount of responsibility
A. "I" statements
Which of the following types of words gain their meanings by comparison?
relative
The person you believe yourself to be in private moments of honest self-examination is your ____________________________.
perceived self
An effective informative speech creates ________________________ in that it provides reasons for your audience to want to listen and learn from your speech
information hunger
In a culture that values chronemics, which of the following would be unacceptable?
A. having the boss be late for a meeting
B. Violating a co-worker's personal space
C. asking for the corner office
D. claiming skills that one does not have on a job application
E. being late to a job interview
Being late for a job interview
Referring to "congressmen" as "congress people;" and "policemen" as "police officers;" in an effort to exert a strong influence on perception is an indication of:
linguistic relativism
True or false: The abstraction ladder is a range of more-to-less abstract terms describing an event or object
true
In a conversation with himself, Michael says, "I think, therefore I am." What type of communication is Michael engaged in during this conversation?
A. Intrapersonal communication
B. mass communication
C. dyadic communication
D. intradyadic communication
E. interpersonal communication
A. Intrapersonal communication
An infomercial lying about the effectiveness of the product would be an example of what?
unethical persuasion
English is your weakest subject. On the first day of English 101 you tell the student next to you, "I bet I'll get a D in this course." At the end of the semester you get a D. This result could be an example of __________.
self-fulfilling prophecy
Katie was awakened by her roommate at 4:00 am on a day when she had planned to sleep in. Katie grumbled to her roommate, "Thanks for waking me up I truly appreciate your thoughtfulness!" This is an example of using _____________.
paralanguage
Saying that someone "passed away" instead of saying that s/he "died" is an example of a(n):
euphemism
Which of the following is NOT one of the common perceptual errors that can influence human communication?
A. we judge ourselves more charitably than we judge other people
B. we tend to assume that others are similar to us
C. people focus on the obvious at the expense of the subtle
D. we cling to first impressions, even if wrong
E. NONE: all of the above are common perceptual errors
NONE
A(n) ______________ fallacy mistakenly assumes that one event causes another because they occur sequentially.
post hoc
Matthew very rarely attended class. When he was there, he sat in the back row with his head down on his desk. He didn't ask any questions nor did he ever contact the instructor during her office hours. Yet, during the last week of school, Matthew approached the instructor to say, "I don't know why I am doing poorly in your class; I'm trying very, very hard to be successful." Which nonverbal function of communication does Matthew's previous behavior all semester demonstrate?
contradicting