Format/Written Communication
What is the purpose of using a clear and concise subject line in an email
Provide the recipient with a quick overview of the email's content
What is the primary goal of persuasive writing?
To convince or persuade the audience to accept a particular viewpoint, adopt a specific behavior, or take a desired action
Which communication channel is characterized by immediate feedback and is often used for quick questions or clarifications?
Instant Messaging (ex: Microsoft Teams)
Why is minute-taking essential during meetings?
To record and document important discussions, decisions, and action items for future reference
What do we call the act of adjusting one's communication style to better suit the cultural norms of the person or group being addressed?
Cultural Adaptation
What is the significance of including line breaks between paragraphs in an email?
To improve readability and make the email easier to navigate
What is the final step in the AIDA model, where the writer encourages the audience to take action?
Action
Which communication channel is considered the most effective for resolving complex issues or discussing sensitive topics with coworkers?
Face to Face Meeting
How should action items be formatted in meeting minutes?
Clear, specific, and assigned to responsible individuals, including deadlines for completion
What does the term 'telegraph' refer to?
A telegraph is a communication device that transmits electric signals over wires, enabling long-distance messaging by Morse code or other encoding systems
What is the recommended etiquette regarding the use of all capital letters in an email?
To avoid using all caps as it can be interpreted as shouting or being rude
Which part of the AIDA model focuses on providing evidence and reasoning to support the persuasive message?
Interest
Which communication channel allows employees to collaborate on projects, share files, and communicate in real-time, regardless of their physical location?
Remote Meeting (Ex. Zoom)
What are some common tips for enhancing the readability and usefulness of meeting minutes?
Using concise language, bullet points or numbered lists, capturing key points rather than verbatim speech, and ensuring clarity and consistency throughout the document
Key points when providing constructive feedback to peers
Be Specific, Respectful, Constructive, and Balanced (highlight both strengths/Weaknesses)
What are Memos used for?
Conveying Information, Requesting Action, Providing Instructions, Documenting a Decision, and Sharing Updates
How does persuasive messaging differ from Manipulation?
Manipulation involves influencing someone's thoughts, feelings, or actions through deceit, force, or undue pressure, often for selfish or unethical purposes.
Which communication channel is often used for formal announcements, policy updates, or sharing company-wide information?
Memo
What information should be included in the header or title section of meeting minutes?
Name of the organization or committee, the title of the meeting, the date, and the location (if applicable)
When faced with a disagreement or conflict, this approach involves finding a mutually agreeable solution through open communication and compromise.
Conflict resolution or collaborative problem-solving?
When formatting a basic report, what structure or format should be used?
AIDA Format Stands for....
Attention, Interest, Desire, and Action
Which communication channel is best suited for urgent matters that require immediate attention and cannot wait for a response via email?
Telephone
What is the basic format for taking minutes
Heading, Attendees, Agenda Items, Action Items, Next Meeting Date
In rejection messaging, it's advisable to provide this type of feedback to candidates or colleagues to help them understand the reasons behind the decision.
Constructive feedback