Writing
Oral Communication
Visual
Electronic
Non-verbal/Reading
100

What are the four key areas that COMM62 will focus on?

Reading, Writing, Speaking, Oral Communication

100
True or False. Speaking and Listening are both important components of Oral Communication.

True

100

What does the 'W' represent in WOVEN? 

(Modes of Communications)

Written

100

True or False. 

We shouldn't consider the “chain of command” when deciding what tone to adopt: informal, friendly, formal…

False.

We should consider the “chain of command” when deciding what tone to adopt: informal, friendly, formal…

100

Provide two examples of how you may apply reading skills in your field.

• 

•Reading to find information

•Reading construction-related business correspondence (emails)

•Following directions

•Understanding visual aids (including tables, charts, maps, and Web pages)

•Reading blueprints, isometrics, orthographics, and schematics

200

List two examples in which you would need to apply writing skills in your field. 

•Writing for a variety of purposes (persuasion, direction, summary, evaluation)

•Filling out forms (estimates)

•Formatting business documents properly

•Writing field and progress reports

•Incident Reporting

•Social Media Posts

•Professional Emails

•Business Ads

•Job Search: Resumes and Cover Letter

200

Provide 2 examples of when you would apply listening skills in your field.

•Listening actively to our employer/customers

•Nonverbal communication

•Body language from colleagues and customers

•Following instructions

•Handling criticism

•Using telephones and cell phones

•Participating in meetings

200

What does the 'O' represent in WOVEN? 

(Modes of Communications)

Oral 

200

True or False.

We can relax the rules of grammar and clear communication in professional emails.

False.

If we relax the rules of grammar and clear communication, we will fail to get our message across. It is important to stick to the usual guidelines of clear, concise and correct writing.

200

True or False.

Being perceived as professional takes a lot more than just being able to do the physical part of your job well.

True

300

Provide 2 examples of how you may apply writing skills in your field.

•Writing for a variety of purposes (persuasion, direction, summary, evaluation)

•Filling out forms (estimates)

•Formatting business documents properly

•Writing field and progress reports

•Incident Reporting

•Social Media Posts

•Professional Emails

•Business Ads

•Job Search: Resumes and Cover Letter

300

Provide two examples of when you may apply speaking skills in your field.

•Talking with co-workers, supervisors, and clients

•Group dynamics

•Communicating ethically

•Public speaking

•Leading meetings

•Interviewing

•Delivering bad news

•Workplace diversity

•Conflict management

300

What does the 'V' represent in WOVEN? 

(Modes of Communications)

Visual

300
Do you agree that email and technology has made us too accessible?

Answers may vary.

300

True or False.

Professional image is the image that one projects about others based upon appearance and reputation.

False.

Professional image is the image that one projects about themselves based upon appearance and reputation.

400

Provide 3 examples of professional closings in an email.

Thank you,

Sincerely,

Respectfully yours,

Regards,

400

The way you speak to others can impact your ____.

Professional Image
400

What does the 'E' represent in WOVEN? 

(Modes of Communications)

Electronic

400

Provide some examples of how workplace emails/posts on social media can leave a poor impression?

Answers may vary.

400

How can image be conveyed? Provide 2 examples.

Image can be conveyed as professional by the way that you dress, the way you write, the way you speak, the way you respond to others and the way others speak about you.

500

What is included under the complimentary close of a professional email?

A signature block


500

Why is active listening important in your field?

Answers will vary.

500

What does the 'V' represent in WOVEN? 

(Modes of Communications)

Verbal

500
List 4 elements of a Professional Email.
Salutation/Greeting

Body/Purpose of email

Closing

Signature

500

Provide 2 examples of when you would apply reading skills in your field.

-quotes

-instructions

-manuals

-emails

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