Overrides
What is an override?
•An override allows our customer to go over their credit limit to keep on buying
Can the commercial call center issue overrides for national or CCL accounts?
No, please send to Kimberly Espino and copy CQ
What is the PG?
The Personal Guarantee section guarantees to AutoZone that the guarantor will be personally responsible for the commercial account.
If they are on a $2 hold can they purchase COD?
Yes
Does AutoZone provide with credit reference?
No.
Can overrides be issued for warranties?
Yes
Name 1 famous national account?
FIRESTONE
GREASE MONKEY
GOOD YEAR
Is the SSN required?
No
Can the commercial call center put the account on $1 hold?
No (unless ECA department send email to them)
How many divisions does commercial credit have?
7
What do you need to included to request an override?
•Who is calling (name and position)
•Store # (store email must always be copied)
•PIN #
•Amount
•Part name
What do you have to do if the caller asks details for a national account?
You check the national rep list and send email to the national rep.
Full credit applications process takes?
24-48 business hours
What is a $2 hold?
Its an account in 3 party collections that still have ability to purchase COD only.
What does the store need to check if they account has open to buy and they can't bill out?
If they are doing a reconcile.
Give 3 things you need to look at, before using an override?
•When was the account created?
•Is the account part of a group?
•What is the override for and how much is it?
•Does the account have enough open to buy?
•Is the account on past due?
Will the child PIN of a CCL group have a LOC?
No, it will show $0.00
No, only PDF.
Should a $3 hold be sent to CQ?
No, commercial call center needs to review process for $3 hold and if its not cash ask ECA.
Who can ask for a store change?
TSM/ DM or above
What is the $ amount the commercial call center can extend the override for?
$1K
Where do you check if they are part of the CCL group?
Segmentation – Line of Credit/ Open to buy Management – Use Parent LOC (default)
HIERACHY for the PARENT PIN
Tell me 3 examples of when a new credit application is needed?
•New Account Establishment (All account types)
•Ownership Change
•Reopen a Pin that is (closed/dormant) not visible at the store
•Installers coming out of third party collections (PG required)
•Installers requesting a legal business name change
•Installers who do not have a credit application and they are requesting credit limit increases and/or account type change
•Installers requesting terms beyond 30 days for tool and equipment (PG required)
Who can put the account on $1 hold?
Credit risk analyst
Does the store email need to be included in each email sent to CQ
Yes!