Procedures/Policy
Why is R32 being considered as a new refrigerant?
What is "more environmentally friendly alternative"
What is the job title of Monique Emery
What is Sales Support Representative
This package includes Unlimited Bobsled, Raggamuffin, Sky Explorer, Anansi's Web, The Rock, Pool & Water Slide + Zipline
RUN DI RIDDIM RELOADED
A customer explains their problem, but the agent immediately assumes what they need without asking questions. What skill is missing?
What is Probing?
When selling solar products tax should be added. (T/F)
False
Who is the Senior Product Manager - Home Solutions, Commercial
Akilah Coore
True or False – Mystic Dunn’s Add on can only be added to international packages
True
Using a customer's name during a conversation can help create this
What is rapport?
For a 14L X 20W room, I would recommend a ____ air conditioner
What is 24000 BTU
Who is the Head of Procurement, Purchasing And Logistics
Norbert Wildman
What is the weight limit for Zipline?
265lbs
Instead of saying "I can't do that," this approach focuses on what you can do for the customer.
What is Positive Framing
If a customer wants to gas a refrigerator, What should be done first?
What is an assessment to diagnose the issue.
Who is Keneillia Powell’s Supervisor
Kimona Anderson
What documents should be presented to enter the park for adults 18 and older?
Must present a valid local ID (Driver’s License, Passport, or National Voter’s ID)
This is when an agent takes responsibility for helping the customer instead of passing the problem around.
What is ownership?
All S/O parts request for the Kingston branch should be sent to....
What is Damien Cover.
Who is ATL Marketing Manager?
Andre Mangue
How do we handle a booking with 15 or more clients?
They should be referred to the Groups Coordinator (Semegnesh Jackson)
A customer is upset because they received different information from two agents. You discover that the previous agent gave incorrect information.
Acknowledge the confusion, apologize for the incorrect information, provide the correct information and avoid blaming the previous agent.