General
Which state can we not write a CAU policy in through GEICO or any of our partners?
Hawaii
Which policy protects you and your business against claims involving your vehicle?
Commercial Auto Policy
What is AAA?
Appreciate acknowledge assume
What is one of our partner?
BiBerk, Hiscox, Homesite, Liberty Mutual, Travelers, The Hartford, NICO, BHHC (breeze)
What kind of response is "Let's do monthly"?
Agreement
Where can we write up a Commercial Auto Policy?
iCLIQ, SSP, NICO, BHHC (Breeze), Travelers
Which policy protects you and your business against bodily injury or property damage, third party claims by your operations, products, or negligence?
General Liability
What is DAC?
Determine assume council
Which partner's policies start with N9?
biBERK
What kind of response is "X contract doesn't start for another month, so I'll call back then when I actually need X policy"
Stall
What is a primary need? Name at least 3.
1. Lapse of Insurance
2. New business / new vehicle purchase
3. Poor service
4. Requirement
5. Referrals
Which policy protects you and your business from mistakes and oversights, including project delays, cost overruns, or giving incorrect advice?
Professional Liability
Which GEICO unit handles non-admitted, or high risk accounts, not currently supported by core standard partners for BOP/GL?
Excess & Surplus
Which partner's quotes start with S and policies with P?
Hiscox
What kind of response is "Progressive gave me a quote with the same coverages for $400. GEICO's is double that, so I'm going to go with them"?
Objection
What is a Circle of Trust? Explain each step.
1. Ask a question to determine the need
2. Allow the customer to respond
3. PGF (Acknowledge, recommend, benefit)
4. Ask another question (application or need based)
Which policy protects businesses against computer-related crimes and losses?
Cyber Liability
What are the 5 components of strategic selling?
Active listening, tailored responses, expert professional, persuasion, confidence
Who can I write a Workers Compensation policy through?
Biberk, Homesite, Liberty Mutual, Travelers
What kind of response is "oh wow"?
Statement
What can NEVER be copied/pasted? Name at least 3.
Which policy protect goods in transit, equipment on a job site, or property they've temporarily put under someone else's care
Inland Marine
What is the 5 step closing process?
0. Restate the primary need
1. Present the rate and ask for the sale
2. Allow the customer to respond
3. Listen and identify customer responses
4. Effectively handle the response
5. Re-ask for the sale
Where can I write a monoline Inland Marine policy covering large equipment such as an excavator?
Liberty Mutual
What kind of response is "I want to buy this policy, but I wont get paid until Friday, so I can call you back then"?
Obstacle