End of Lease
MyAccount
Account Basics
Combined Billing
TRAC and Specialty
100

True or False: Commercial accounts are eligible for Mode

What is False

100

These are the required pieces of information for registering a Commercial MyAccount profile

What is Account Number, Tax Identification Number, and Email Address

100

Documents required for a Name Change

What is Articles of Incorporation and IRS form 4 or 1047C

100

Combined billing allows customers to

What is combine multiple CVL accounts into one bill

100

The three types of specialty leases that can be identified by an account icon

What is congressional, municipal, and non-profit

200

Lease end options for Commercial accounts

What is turn-in, purchase, or trade-in 

200

The customer must do this to change the date their Auto Pay processes

What is delete the plan and set up a new one
200

These are two different pieces of information that are special to Commercial Verification

What are the position/title of the person calling, business name, and Tax Identification Number

200

This range of numbers will be displayed in the General Information if the customer is signed up for combined billing

01-31

200

True or False: Customers with TRAC accounts are not charged for excess wear and excess miles

What is true

300

The account type(s) that should get an inspection with AutoVIN

What is a Closed-Ended Lease

300
The Auto Pay will default to what start date when the customer attempts to set up Auto Pay when past due

What is the next day

300

Documents required for a Name Change

What is Articles of Incorporation and IRS form 4 or 1047C

300

Ineligible due dates for combined billing

What is the 29th, 30th, and 31st

300

Only customers with TRAC accounts are responsible for this at end of lease

What is the residual value

400

This reduces when a Lease Term Extension is processed on a TRAC account

What is Residual Value

400

The Auto Pay plan of this account type defaults the end date to the last scheduled due date. 

What is Retail
400

These are the authorized individuals to discuss account information

What is business owner, personal guarantor, or employee whose job title suggests authority to discuss the account

400
To add an account to current combined billing, the customer must do this

What is submit a new form

400

True or false: Remaining payments and Payoff amounts are the same for all Commercial lease accounts

What is false, only TRAC accounts have equal remaining payments and payoff

500

This letter is only sent to Closed-Ended lease accounts

What is CA Notice of Gross Early Term and Notice of Sale

500

Team members must link accounts in the legacy MyAccount Admin when the customer does this

What is register a Commercial account in the Consumer MyAccount and a Commercial account in the Commercial MyAccount

500

These are the two eligibility requirements that are special to Due Date Changes for Commercial accounts

What is Team Leader or above approval is required for a Due Date Change to the 29th, 30th, or 31st of the month and V8 accounts can only be processed between billing cycles

500
True or False: Submitting a cancellation removes all accounts from combined billing. One account cannot be removed.

False: One account can be removed by specifying the account number in the request

500

Specialty leases follow the same end of lease process as this type of Commercial lease

What is closed-ended leases

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