ACCOUNT
AUTHORIZED USER
AHT
AVERAGE HANDLE TIME
UCM
UNIFIED CASE MANAGEMENT
AUX
AUXILIARY
BYOD
BRING YOUR OWN DEVICE
BTA
BILL TO ADDRESS
UCID
UNIVERSAL CALL IDENTIFIER
E911
ENHANCED 911
DVR
DIGITAL VIDEO RECORDER
DPP
DEVICE PAYMENT PLAN
BTN
BILLED TELEPHONE NUMBER
LOB
LINE OF BUSINESS
ETD
Escalation to Dispatch
FCC
Federal Communications Commission
PID
Personal ID
EIP
Equipment Installment for Apple TV
MRR
Monthly Recurring Revenue
RNF
Remote Number Forwarding
GB
Gigabyte (Gig) 1,000,000,000 bytes
RTCSR
Real Time Customer Service Record
LOA
LETTER OF APPROVAL
PAC
Provisioning and Activation Center
ROE
Right of Entry (Non-Bulk Accounts)
KPI
KEY PERFORMANCE INDICATOR
YPrPb
Component Input