S4X
This behavior includes asking thoughtful and relevant questions and collaborating with the customer to define the opportunity and identify the best solution.
Discover Needs
Users can see what version of Einstein they have by going to this option.
About Einstein
This is Comcast's Employee Assistance Program
ComPsych
This Xfinity service will be sponsored on ESPN's 150th college football anniversary.
xFi
This subscription-based X1 app gives customers access to premium live and OnDemand sports right from their TV box.
This behavior creates a personal connection so a customer feels valued and cared for.
Be Warm and Friendly
Bell
This fund was created to help colleagues impacted by natural disasters by providing grants to assist teammates during times of unexpected need.
Comcast NBCUniversal Employee Disaster Assistance Fund
Commercial establishments with this service will be provided live game access to premier league soccer, rugby, and cycling.
NBC Sports Pub Pass
This subscription OnDemand service offers programming hosted by familiar FOX News personalities.
FOX Nation
This behavior customizes the conversation for listening cues and tailors responses to the customer's experience.
Listen Actively and Respond Appropriately
This is where you would locate Customer Approval information in Einstein.
Services > Customer Agreements
This program allows employees to enroll for discounts and cash back on a wide range of everyday products and services.
SpendSmart
Universal Orlando Resorts announced a fourth theme park addition that will be named this.
Universal's Epic Universe
Xfinity WiFi OnDemand passes can be purchased in these time duration/increments.
1-Hour, 2-Hour, 1 Day, 7 Days, 30 Days
This behavior makes all customer interactions quick and easy and promotes self-service capabilities for them in the future.
Make it Effortless
When selecting "Continue as Unverified", there are (5) reasons that can be selected from for continuing as an unverified user. List (3) of them.
Customer Refused, Customer Cannot Verify Information, Verification Information Incorrect, Account Research, Unauthorized Caller.
This online on-the-go platform provides employees with expert yoga, fitness, nutrition and meditation videos and challenges.
Yo-Fi Wellness
NBCUniversal announces this as the name of its streaming service.
Peacock
After a recent NPS elevation, this update was made to the X1 screen saver photos.
Photo Location
This behavior keeps the customer accurately informed throughout the interaction and uses transparent communication to ensure next steps are understood.
Set Clear Expectations
There are (15) types of Einstein Doc ID's. List (8) of them.
Alerts, Campaigns, Channel Information, Contact Information, Definitions, Device Gallery, Error Codes, Events, News, Pricing, Product, Policy, Simulator, Talking Points
These are the (8) Employee Resource Groups.
MyAbilities, Black Employee Network, Unidos, Women's Network, Asian Pacific Americans, Out, Veterans Network, Your Professionals Network
Brian Roberts will be participating in this annual investor conference.
Goldman Sach's Annual Communacopia Conference
This subscription OnDemand service is designed to offer programs for dogs when their owners are away.
DOGTV