NPS
* CODES
Gigabit Pro
URLs
Internet Essentials
100
What is the NPS system?
Listen, Learn, Act
100
Repeat Dialing
*66
100
Is the a data usage plan for Gigabit Internet customers?
No with a contract, yes without a contract
100
Comcast Corporation Site
http://www.comcastcorporation.com or http://corporate.comcast.com/
100
What are the two states that currently are part of the Internet Essentials Community College Pilot program?
COLORADO and ILLINOIS
200
What is the elevation pathway?
Local, Division, Enterprise or Corporate
200
Activate Speed Dial 30
* 75
200
Using a standard ___ cable to facilitate a wired connection is recommended but not required for optimal speed performance with Gigabit Internet.
Cat5 Ethernet
200
Central Division Help Desk
http://cdosc/
200
How Many hours of access to Xfinitywifi hotspots does a customer with internet essentials get per month?
40 HOURS
300
How is the Net Promoter Score calculated?
%of promoters - %of detractors=net promoter score
300
Call Screening - Activate Selective Call Rejection
*60
300
What's the maximum Early Termination Fee for Gigabit Pro? How much does the ETF reduce per month?
$1,150 and $50
300
Fidelity
http://www.401K.com
300
What cities are the internet essentials Senior pilot being offered on a trial basis?
Boston, MA; Detroit, MI; Miami-Dade County, FL; Palm Beach County, FL; Philadelphia, PA; San Francisco County, CA; San Jose, CA; and Seattle, WA
400
What is the tool used that captures all of our NPS data?
Medallia
400
Activate Call Retrieve
*88
400
What are the eligibility requirements for Xfinity Gigabit Pro?
Live within 1/3 mile of one of our fiber nodes Site visit and professional installation required Customer must agree to a two year contract
400
Self-help Videos on YouTube
http://www.youtube.com/user/xfinity
400
What is the urls for both English and Spanish I.E.
ENGLISH: https://www.internetessentials.com/ SPANISH: https://es.internetessentials.com/
500
What are the 3 different types of customers and their characteristics?
Promoters - Loyal, repeat purchases, referrals for Comcast. Passive - Indifferent, most likely to leave Comcast, leave with low energy, issues resolved.Detractors - Frequent Complaints, bad mouth Comcast, dissatisfied.
500
Activate Call Hold
*52
500
We need to convert to ____ before we can utilize DOCSIS 3.1 technology.
MPEG-4 video delivery
500
Einstein 360
http://einstein360.cable.comcast.com or https://einstein360.cable.comcast.com/einstein360
500
Who do we partner with to provide free, world class educational content that is included with the IE program?
Khan Academy
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