16 Champ questions
URLs
Einstein 360
NBC/Universal
"We're on it"
100
You should consider all unidentified wires to be this, until you can verify otherwise
Electrified
100
Configure Profile for X1 Apps
http://www.xfinity.com/profile
100
What ITG would be used if customer was getting a black picture box around her TV content?
Picture Quality Issues
100
This theme park, based on a famous literary character, debuted in 2010.
The Wizarding World of Harry Potter
100
What was the original name of the "We're On It" program?
"Make It Right"
200
This combines the function of a cable modem and router
gateway
200
Internet Essentials Spanish
http://es.internetessentials.com
200
What ITG would you use if customer called in having issues with viewing content on the stream TV app on their roku TV?
Stream TV -only from XFINITY also Application issues would be expectable.
200
In 1990 this show, which featured plots that were "ripped from the headlines," has been a staple of NBC's primetime lineup for over two decades.
Law & Order, the "mother ship" of the successful crime series
200
How long is a "We're On It" card good for?
Until the end of the calendar year.
300
The unwanted sum of and/or difference in frequencies resulting from the heterodyning of 2 or more signals
"Beats"
300
URL of where customer can go to see if their Customer owned modem would work with their Comcast services
https://mydeviceinfo.xfinity.com/ http://mynewmodem.comcast.net/ http://mydeviceinfo.g.comcast.net/
300
Where can you go to in Einstein 360 to send customer a paper channel line up versus a digital copy.
select "useful links" from the bottom of the main screen then go to "Send Welcome Guide" select the option you want to mail the customer, and then it will be sent to service address
300
What are the locations for Universal studio theme parks?
Hollywood, CA; Orlando, FL; Osaka, Japan; and Singapore
300
What 3 bits of information will the customer need to provide when they call the "We're On It" hotline?
*Their service address *Their contact number *The ID # on the front of the card
400
This soft jig is used to assist in the installation of a pre-connectorized fiber drop through conduit
Pull Sock
400
Comcast Corporation Site
http://www.comcastcorporation.com or http://corporate.comcast.com/
400
Where do you go to see if a modem has the Xfi Enabled?
Under devices click on view diagnostics and check under "xFi Enable" will either say yes or no if the modem is capable. you can also get to the diagnostic screen from the Troubleshooting dropdown tab under "Devices & Diagnostics"
400
What is the address of the Comcast building in NYC?
30 Rockefeller Plaza (30 Rock)
400
What help options are listed on the "We're On It" card?
A "We're On It" card includes a phone number to a no-wait customer service hotline, a website and a QR code that takes the customer to said website that can provide additional assistance.
500
Connect the FTTP RFoG drop here first
at the R-ONU
500
DVR Manager URL
http://www.xfinitytv.comcast.net/mytv/dvr also https://tv.xfinity.com/recordings
500
Name all the ways you can look up an account in Einstein 360.
-First name, Last name, Zip code - Phone number -Street address -account number -email or username -Previous account dates -Ticket number -MAC Address
500
What Avenger cannot have his own self titled movie because Universal still hold the rights to his character?
Hulk
500
Customers with more questions about the "We're On It" program can be directed to where?
http://corporate.comcast.com/comcast-voices/were-on-it
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