All About Al
There's An App For That
Who's Your Founder?
You Used To Call Me On My HomePhone
Randoms
100
In Einstein, the left panel is made up of what 3 sections?
Network Health, Account Health, and Diagnostics
100
How many devices can be registered to download through TVGo at one time?
3 (PRD1156)
100
What was Ralph's favorite word?
Family (ref. An Incredible Dream)
100
What features have online access?
Anonymous call rejection, Call forwarding, Call forwarding selective, Call screening
100
A globe badge displayed in the upper-right corner of an X1's app tile indicates?
Using it will count toward your Xfinity internet data usage (HOW6081)
200
Where would you view high impact network or tool outages, system failure affecting core processes, product/service launch/promotion or termination, and other customer-impacting call drivers?
Alerts (HOW4289)
200
What generation gateways allow the customer to update the wireless network information through the My Account app?
XB2 & XB3 (PRD1274)
200
How many children did Ralph have?
5 (ref. An Incredible Dream)
200
What does *77 do?
Activate Anonymous Call Rejection
200
What is the model of the wireless gateway used for business customers?
DPC3939B
300
When customizing the "My Useful Links" section, what number range of links can you choose to display?
Anywhere from 1-50 (HOW4309)
300
What account information is displayed in the My Account App?
Name on account, Account number, Preferred Email and Phone number, Billing and service address (PRD1274)
300
When is Ralph's birthday?
March 13th, 1920
300
What does *73 do?
Deactivate Call Forwarding
300
What does VAD stand for?
Voice Activated Detection
400
Under the Account Health section, what colors will be used to describe account health and what do they stand for?
Green: The account is current Yellow: The account is in soft disconnect Red: Pending disco or is already disconnected- or customer's stb is inhibited (HOW9845)
400
What filters for OnDemand exist in the Xfinity Tv app?
TVGo (Out of home) HD Programs with CC Downloadable programs
400
How many siblings did Ralph have?
2. One brother, one sister
400
What does *82 do?
Deactivate Caller ID Blocking per Line
400
What two contact options are offered after a failed ITG in the My Account app?
Request a callback and Twitter Contact
500
Information on upcoming changes in regional channel lineups, new product launches, and devices that may not be supported in the near future can be found where?
News (feeds) (HOW4289)
500
Under the gateway admin tool in the My Account app, what options are available for configuration?
Parental Controls, Wifi network name (SSID), Network key, Network settings (PRD1274)
500
How tall is the Comcast Center in Philadelphia and how many floors does it have?
974ft with 58 floors
500
What does *70 do?
Deactivate Call Waiting
500
What does the Safe Browse feature do in the Xfinity TV app?
Hides titles and descriptions of programs but does not block access
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