Name two options available within the Device Operations Tool.
Reset Modem; Take off Standby (Arris); Captive Release; Question mark/Help (There are four of these)
100
What category is available under the General ITGs?
Billing/Informational
100
DOCSIS
Data Over Cable Service Interface Specification
100
TRS
Telecommunications Relay Services
100
Comcast offers ____ Detection and Removal through the Constant Guard Security page.
Bot Detection and Removal
200
In the proximity tool, what options for range exist?
250ft, 500ft, 750ft
200
What two CPNI specific ITGs exist?
CPNI Issues and Resend CPNI PIN
200
TFTP
Trivial File Transfer Protocol
200
TTY/TDD
Teletypewriter/Telecommunication Device for the Deaf
200
What three ways will Comcast notify a customer that they have a bot?
Voicemail, email and in-browser notification
300
What tool would allow you to check the rate center on a telephone number, both linked to the account and manually entered? What toolkit is it under?
Telephone Number Porting; Under Information & Support
300
A caller complaining about ads when reading their email, would need to have a ticket created through what ITG?
Xfinity Connect Ad Complaint
300
VLAN
Virtual Local Area Network
300
What additional formats for a customer's bill are offered for customers with disabilities?
Large Print and Braille
300
Customer have access to a free VPN service for 30 days from what company?
Freedome VPN
400
Under the Diagnostics Toolkit in Xfinity TV, what tool(s) are available?
Proximity Check
400
A customer reporting RVM issues would use what ITG?
Readable Voicemail (RVM) Issues
400
SIP
Session Initiation Protocol
400
TRS operators are called _________ _________
Communication Assistants
400
_______ _________is an online service that links parents to their children, giving parents the comfort to set their kids free online while still keeping them safe and sound. XFINITY Internet customers must register for this product separately from Norton Security Suite.
Norton Family
500
Name four tools under the Provisioning toolkit in the Xfinity Internet section
Tech Provisioning Attempt; Full SIK Activation Support; Pre-provisioning Errors; Provisioning Tools; Provisioning Details
500
If a customer is experiencing issues with HBOgo, what ITG should be accessed?
TVEverywhere Issues
500
ICANN
Internet Corporation for Assigned Names and Numbers
500
All special needs inquiries and support services are handled by the _______ __________ ___________ ________ ____ __________ _____ ____________
Comcast Accessibility Support Center for Customers with Disabilities
500
What does NMS stand for, and what platforms support it?