Xfinity WiFi
History
CDV Features
Acronyms
ITGs
100
How many devices can connect with an Xfinity WiFi Home Hotspot at one time?
Five
100
In _____ Comcast first invested in business Services
2006
100
What feature is automatically provisioned on every phone line?
Call Trace
100
FDDI
Fiber Distributed Data Interface
100
An X1 customer reporting EAS on their X1 DVR's display should be walked through what ITG?
X1 Issues > No Picture - Error Message > X1 EAS Message
200
How many devices can be registered for Automatic Sign in?
20
200
Universal celebrated what anniversary in 2012?
Centennial
200
What type of numbers will not work with Repeat Dialing?
Long distance, International, 800, 888 and cell phones.
200
ICANN
Internet Corporation for Assigned Names and Numbers
200
What two options exist under X1 Issues > No Picture
X1 Green Screen Issues and X1 Black Screen Issues
300
What five special Characters can not be in a Customer's username when attempting to access Xfinity WiFI?
< > ' " &
300
The Tonight Show debuted in _____ on what channel?
1954 on NBC
300
How does Caller ID interact with Call Forwarding?
The information is not displayed in home and is instead forwarded along with the call.
300
ACES
Advanced Customer Experience Support
300
What ITG would be followed if a customer reports the phone ringing but no one is on the line.
Voice > Cannot Make and/or Receive Calls > Ringback
400
What restrictions are there on the free sessions included with Xfinity WiFi?
Two free sessions per 30 days; Sessions cannot be used concurrently within 24hrs; Session Maximum is a continuous 60 minutes
400
NBC Radio broadcasts what important even in 1936?
Berlin Summer Olympics Live
400
How does call screening interact with Call Forwarding and Anonymous Call Rejection
It overrides them, calls on your list will receive the standard call screening message, they will not be forwarded and will not hear the anonymous call rejection message.
400
BPI
Baseline Privacy Interface
400
A customer reporting issues with CC on the Xfinity TV Go Website would need what ITG?
Internet > Xfinity Features and Services > Online Closed Captioning
500
Name the price and duration for at least 2 Xfinity WiFi passes.
$2.95 for an hour pass; $7.95 for a day pass; $19.95 for a Week pass; $54.95 for a 30 day pass.
500
Who founded NBC?
David Sarnoff
500
List four numbers/types of numbers that can't be added to the call screening list
Your XFINITY Voice/home telephone number; Telephone numbers beginning with area codes 900, 500, 700, or 976; Telephone numbers with extension 555; 911 telephone numbers; 411 telephone numbers.
500
CAT-iq
Cordless Advanced Technology- Internet and Quality
500
A Customer who is unable to access the Xfinity WiFi provided by their apartments would required what ITG?
Internet > Connection Issues > Xfinity WiFi MDU Common Area
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