Awards
CE Action Plan
ITGs
Timeline
Potpourri
100
Demonstrating a passion for the satisfaction and welfare of others is part of the criteria of which Circle of Success award?
Spirit Award
100
How many steps are there to the Customer Experience Action Plan?
10
100
Resolves customer reported issues with the X1 XFINITY TV site such as inability to control the DVR, quality issues and login issues.
XFINITY TV Site Issues
100
"The More you Know" public service campaign debuts on NBC
1989
100
How is Net Promoter Score calculated
Promoter % - Detractor %
200
Proactively anticipating the needs of the customer and the business is a criteria for this Circle of Success award
Employee Ownership Award
200
Helping to track the customer experience Comcast is adopting ________ to gauge our progress.
Net Promoter Score (NPS)
200
Troubleshoots customer reports of channels missing from the guide such as HBO missing from listing though the customer subscribes.
X1 Channels Don't Show In Guide
200
Comcast makes founding investment in QVC
1986
200
This feature allows you to tune in, record or set reminders instantly through Twitter
SEEit
300
Championing ERG events or activities that promote cross-cultural understanding and inclusion is a criteria for this Circle of Success award.
Excellence in Inclusion: Leader Award
300
________ is a new feature that allows customers to see when technicians will arrive and rate the experience after they leave.
Tech Tracker
300
The following actions can be performed with this ITG: Enabled/Disabled Bridge Mode Modify SSID Broadcast Needs Password Reset
XFINITY Wireless Gateway Settings
300
Julian Brodsky creates Comcast Interactive Capital
1999
300
What three options appear after hovering over your name in the top right corner of Einstein
1. Preferences 2. Recommendations 3. About Einstein
400
Creating efficiencies by saving money, resources, or time is part of the criteria for this Circle of Success award.
Innovation Award
400
Name the Core Values of Comcast
1. An Entrepreneurial Spirit 2. We Do What's Right 3. Respect for Each Other 4. Giving back to The Community
400
This ITG is used to program the XFINITY remote control (XR5, XR7, XR11) with the customer's equipment.
X1 Remote Control Activations
400
NBC's Primetime schedule debuts in color
1965
400
This remarkable campaign received other numerous accolades this year, including a bronze Cannes Lion, a third place award in Film Craft from the New York Festivals and more, debuted during the 2015 Academy Awards and tells the story of, a 7-year-old girl who was born blind and what she “sees” when she watches her favorite movie
Emily's Oz
500
Overcoming obstacles and persisting in the face of adversity is part of the criteria for this Circle of Success award
Dan Aaron Leadership
500
Name all the steps to the Customer Experience Action Plan
1. Never Being Satisfied with Good Enough 2. Investing in Training, Tools, and Technology 3. Hiring More People...Thousands of People 4.Being on Time, Every Time 5. Get it Right the First Time 6. Keeping Bills Simple and Transparent 7.Service On Demand 8. Rethinking Policies & Fees 9. Reimagining the Retail Experience 10.Keeping Score
500
This ITG is used to advise the customer that On-Screen Program Guide data varies by set-top box, and is dependant on set-top box memory.
Future Guide Data Missing
500
The Today Show debuts on NBC
1952
500
This Customer Experience Pillar shows customers that there a other convenient ways to do business with us.
Automated Support
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