In the field
Technically Speaking
Albert
All mixed up
Let it snow
100
Pink ground markings indicate what?
Temporary survey markings
100
Passage of signal intended to remain within the cable (signal leaking)
Egress
100
What options appear when clicking the "Toolkit" drop down?
1. Find 2.XFINITY Internet 3. XFINITY Voice 4. XFINITY TV 5. X1
100
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Customer History
100
This ITG is to be used for frozen images on live linear channels for X1 customers
X1 Live Linear Frozen Image
200
the second harmonic products of any two channels are typically _______ below the level of the sum and difference products
6dB
200
What does CATV stand for?
Community Antenna Television
200
What options are found under "Account Health"
1. Account Info 2. Open Tickets 3.Open Work Orders 4. SIK Eligibility
200
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XFINTY Share
200
Resolves customer reported image resolution setting issues such as zoom, picture size and black bars.
X1 Image Resolution/Zoom/Picture Size Settings
300
A method of data transition that allows characters to be sent at irregular intervals by preceding each character with a 1
Asynchronous transmission
300
What are the components of a Drop?
1. Drop Cable 2. F-Connector 3. Bond Block 4. House amplifiers
300
"The username and password entered do not match. Please try again." error message would be troubleshot with which ITG?
Unable to Login to Xfinity Sites
300
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Broadband
300
This ITG is intended for any scenario where a customer has picture but the picture quality is degraded on a Legacy box
Reception Issues
400
a stationary or slightly moving vertical bar in the video portion of a channel carried on the cable system is probably caused by
cross modulation
400
What does Coax Cable consist of?
1. A center conductor 2. Dielectric (A layer of insulation material) 3. Braid/Foil Shield 4. Outer Jacket
400
This ITG is used for customers disputing early termination fees (ETFs), contract terms or contract acceptance.
Contract Disputes
400
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Dielectric
400
Troubleshoots customer reported reception issues such as tiling, pixeling and cutting in and out.
X1 Reception Issues
500
article _______ of the NEC covers broadband drop powered networks
830
500
What are the Top 5 connector problems?
1. Moisture damage to connectors and cables 2. center conductor has been left too long or cut to short 3. connector was not tighten properly to the port 4. braid was removed, left too long or to short 5. wrong connector was used for the cable type
500
Troubleshoots customer reports of firmware download issues or ABL/DRI error codes displayed on the LED of the X1 equipment.
X1 ABL/DRI/Firmware Download Issues
500
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Digital Connectors
500
Delay in HD Picture Loading on a Legacy box, you would use one of these two ITGs
Aspect Ratio Issues Delay in HD Picture Loading
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