Apply Yourself
This is one common reason that an application could say that an Ontario driver's license # input is "invalid"
If the applicant's license is in Ontario, it must be the case that the first character of the applicant's last name must match the first character of their driver's license. Our application form checks to ensure that this is the case.
This is the standard Day rate for a Round-Trip (RT) vehicle in Ottawa under the Value plan (Assume no kilometres are included)
$35.00
This is a great membership plan to recommend when speaking to someone who is interested in trying out the service for the first time
The Open plan
Who should we e-mail if a member should have, but has yet to receive their bond?
"Comptesrecevables@communauto.ca" AND CC "SupervisionOTT@communauto.ca"
Remember to always ensure the member's e-mail address is validated to ensure an e-transfer can be sent. Note the client file if an e-mail was sent!
What is the most important sign for members releasing a Toronto FLEX car to look for when choosing an appropriate FLEX parking spot?
"Except by permit" signage
These are recommended troubleshooting tips if someone is having issues with uploading attachments to their application
1 - double check the file type (we only accept .jpg .png and .pdf)
2 - double check the file size (it's recommended to ask the applicant to take a screenshot of their files and upload those through their PC to solve both 1. and 2. simultaneously).
3 - in the event the customer is having issues uploading their license card, ensure that 2 files are attached.
This many kilometres are included with every FLEX trip in Edmonton (when billed at the FLEX rate)
75km is included with every trip. Additional kilometres are charged at $0.29/km
The "Quick Round Trip" applies THIS rate to a member's trip if it's cheaper. Which plans must a member be part of to have this perk?
Quick Round Trip applies the "Open Plus" rate.
You must be on a Value plan (Value, Value Plus, or Value Extra)
Parking ticket review requests are assigned to this person in Ontario
Andrus Lepmets
Which HOA cities have exceptions listed in their parking guides to the rule that FLEX vehicles must be released on-street?
Halifax and Edmonton
This is the best troubleshooting tip for resolving the following error message which appears when an applicant is entering their credit card information:
"Error msg : Credit card info not valid - AVS : MATCH_ADDRESS_ONLY - CVV : MATCH"
Update the postal code by verifying the applicant's address through either Google or Canada Post
This is the total membership bond that we hold onto for a family account / co-membership
$750
This is the only service area // city where fobs are sent to members by default
Ottawa (because we have no-com cars stationed underground which can only be accessed by fobs)
This person can help us transfer balances between Branch 1 and 2
Catherine Guillemette (send an outlook e-mail to request this and note the client file)
Can members contest parking tickets issued to Communauto vehicles with the parking authority?
No! Parking, red light and speeding camera tickets are issued to the registered owner of the vehicle, NOT the driver, so the member is not authorized to contest the ticket on their own! Communauto is the sole responsible party who can choose to contest a ticket.
These are good troubleshooting tips for resolving the following error message which appears when an applicant is entering their credit card information:
"Error msg : Credit card info not valid - AVS : NO_MATCH - CVV : MATCH"
Since the applicant's credit card does not match their address when we run an "Address Verification Check", the applicant should update their address:
1 - the applicant should try an old address if they moved in the last ~5 years just in case our database of addresses is outdated
2- the applicant should try to format their address in our application to conform to what they see on their online bank statement
What is the maximum weekend surcharge in Hamilton? What about Toronto?
$3.50 (Ontario (Hamilton) + Halifax + Alberta),
$4.00 (Toronto)
From the Toronto FLEX Parking Guide, members should be advised to end their FLEX trips on a residential street with THIS sign displayed and covering their parking area
"EXCEPT BY PERMIT"
Requests for FLEX zone Expansion or new stations in Ottawa should be forwarded to this person
Taylor Wood
Can a member book a FLEX car in one city and return it to another city in which we operate a FLEX service?
If yes, where?
If no, why not?
A member must return a FLEX car to the city to which the car is assigned (Toronto FLEX to Toronto, Hamilton FLEX to Hamilton).
However, Ottawa and Gatineau are considered one FLEX zone together and can be used interchangeably. The same is the case for Halifax and Dartmouth.
These are common troubleshooting tips that you might offer if someone is having an unusual issue with their application that you aren't familiar with
Correct response has 5 tips, get any 3 for the points
1 - Ask if they have tried applying through the app or the website, ask them to try the other option
2 - try closing and re-opening the application
3 - clear their web-browser's cache
4 - try to replicate the issue by opening a test account and go through the same steps as our applicant
5 - bring your concern to a chat where our supervision team can review the situation while you are on the line
Ottawa has 3 2024 Toyota Rav4s. Where are they stationed?
12 - OTT - 1075 Bank St. at Sunnyside Ave.
126 - OTT - 428 Churchill Ave & Byron Ave. (Indigo Lot)
26 - OTT - 99 Range Rd. - Homestead property
A request for a new fob should be assigned to this person in Halifax
Elie Trudelle-Gagnon
Who processes Gas receipts for our team?
Jade Petitclerc
Can a member pay a parking ticket to the parking authority directly to avoid paying our administrative fee?
If no, why not?
If yes, in what circumstances can this occur?
If a member finds the ticket shortly after it has been issued (and we know that Communauto has not yet received the electronic copy) then yes, the member may pay it directly and send proof of payment via contact form to avoid double-billing and avoid the admin fee.
If we have notified the member of the ticket via GCU, then the ticket has already been paid and the member cannot pay the ticket to the issuer directly.