Apply Yourself
This is one common reason that an application could say that an Ontario driver's license # input is "invalid"
If the applicant's license is in Ontario, it must be the case that the first character of the applicant's last name must match the first character of their driver's license. Our application form checks to ensure that this is the case.
This is the standard Day rate for a Round-Trip (RT) vehicle in Ottawa under the Value plan (Assume no kilometres are included)
$29.15
This is a great membership plan to recommend when speaking to someone who is interested in trying out the service for the first time
The Open plan
These are recommended troubleshooting tips if someone is having issues with uploading attachments to their application
1 - double check the file type (we only accept .jpg .png and .pdf)
2 - double check the file size (it's recommended to ask the applicant to take a screenshot of their files and upload those through their PC to solve both 1. and 2. simultaneously).
3 - in the event the customer is having issues uploading their license card, ensure that 2 files are attached.
This many kilometres are included with every FLEX trip in Edmonton
75km is included with every trip. Additional kilometres are charged at $0.25/km
The "Quick Round Trip" applies THIS rate to a a member's trip if it's cheaper. Which plans must a member be part of to have this perk?
Quick Round Trip applies the "Open Plus" rate.
You must be on a Value plan (Value, Value Plus, or Value Extra)
This is the best troubleshooting tip for resolving the following error message which appears when an applicant is entering their credit card information:
"Error msg : Credit card info not valid - AVS : MATCH_ADDRESS_ONLY - CVV : MATCH"
Update the postal code by verifying the applicant's address through either Google or Canada Post
This is the total membership bond that we hold onto for a family account / co-membership
$750
This is the only service area // city where fobs are sent to members by default
Ottawa (because we have no-com cars stationed underground which can only be accessed by fobs)
These are good troubleshooting tips for resolving the following error message which appears when an applicant is entering their credit card information:
"Error msg : Credit card info not valid - AVS : NO_MATCH - CVV : MATCH"
Since the applicant's credit card does not match their address when we run an "Address Verification Check", the applicant should update their address:
1 - the applicant should try an old address if they moved in the last ~5 years just in case our database of addresses is outdated
2- the applicant should try to format their address in our application to conform to what they see on their online bank statement
What is the maximum fee for a weekend surcharge, and what branch does not charge them?
$3.50 (Ontario + Halifax), $4.00 (Toronto), $2.50 (Alberta) / day is the maximum weekend surcharge on a round-trip vehicle rate.
From the Toronto FLEX Parking Guide, members should be advised to end their FLEX trips on a residential street with THIS sign displayed and covering their parking area
"EXCEPT BY PERMIT"
These are common troubleshooting tips that you might offer if someone is having an unusual issue with their application that you aren't familiar with
1 - Ask if they have tried applying through the app or the website, ask them to try the other option
2 - try closing and re-opening the application
3 - clear their web-browser's cache
4 - try to replicate the issue by opening a test account and go through the same steps as our applicant
5 - bring your concern to a chat where our supervision team can review the situation while you are on the line
This is the address of where our only Dodge Caravan is stationed in Ottawa
255 Stewart St. at Chapel St.
Casey Bellemore