Apply Yourself
This is the cost to obtain a driver's abstract on behalf of the member in Alberta
$20.00
This is the standard Day rate for a Round-Trip (RT) vehicle in Ottawa under the Value plan (Assume no kilometres are included)
$35.00
This is a great membership plan to recommend when speaking to someone who is interested in trying out the service for the first time
The Open plan
Who should we e-mail if a member should have, but has yet to receive their bond?
"Comptesrecevables@communauto.ca" AND CC "SupervisionOTT@communauto.ca"
Remember to always ensure the member's e-mail address is validated to ensure an e-transfer can be sent. Note the client file if an e-mail was sent!
What is the most important sign for members releasing a Toronto FLEX car to look for when choosing an appropriate FLEX parking spot?
"Except by permit" signage
When members sign up on Open or Open Plus, we perform this type of credit check through this credit bureau.
We run a "hard" credit check through "Equifax"
This many kilometres are included with every FLEX trip in Edmonton (when billed at the FLEX rate)
75km is included with every trip. Additional kilometres are charged at $0.29/km
This is the cost of an additional hour on the long-distance rate
$15.00/h (maxes out at the cost of an extra day)
Parking ticket review requests are assigned to this person in Ontario
Andrus Lepmets
Which HOA cities have exceptions listed in their parking guides to the rule that FLEX vehicles must be released on-street?
Halifax and Edmonton
These are the most common reasons why a credit score would not be found (5 reasons, any 2 answers sufficient for points)
1 - Other Canadian addresses are connected with the member's credit history.
2 - They changed their legal name
3 - the credit card is new (takes about 45 days to build a credit history)
4 - Inactive credit card for a long time (6 years of inactivity)
5 - Error in Equifax File
This is the total membership bond that we hold onto for a family account / co-membership
$750
This is the only service area // city where fobs are sent to members by default
Ottawa (because we have no-com cars stationed underground which can only be accessed by fobs)
Aleksandra Grekova
Can members contest parking tickets issued to Communauto vehicles?
No! Parking, red light, and speeding camera tickets are issued to the registered owner of the vehicle, NOT the driver, so the member is not authorized to contest the ticket on their own! Communauto responsible for determining if a ticket can be contested or not.
This is the correct status that you should select in order to update an application and have it reviewed again by our application team
"Request awaiting processing"
What is the maximum weekend surcharge in Hamilton? What about Toronto?
$3.50 (Ontario (Hamilton) + Halifax + Alberta),
$4.00 (Toronto)
In this city, members using FLEX vehicles should never end their trips under signs that say "No Parking Except By Permit"
Hamilton
Requests for FLEX zone Expansion or new stations in Ottawa should be forwarded to this person
Lisa Devine
Can a member book a FLEX car in one city and return it to another city in which we operate a FLEX service?
If yes, where?
If no, why not?
A member must return a FLEX car to the city to which the car is assigned (Toronto FLEX to Toronto, Hamilton FLEX to Hamilton).
However, Ottawa and Gatineau are considered one FLEX zone together and can be used interchangeably. The same is the case for Halifax and Dartmouth.
These are common or "standard" troubleshooting tips that you might offer if someone is having an unusual issue with their application that you aren't familiar with
Correct response has 5 tips, get any 3 for the points
1 - Ask if they have tried applying through the app or the website, ask them to try the other option
2 - try closing and re-opening the application
3 - clear their web-browser's cache
4 - try to replicate the issue by opening a test account and go through the same steps as our applicant
5 - bring your concern to a chat where our supervision team can review the situation while you are on the line
Ottawa has 3 active Prius V vehicles, these are the locations where they are stationed
100 - OTT - 333 Preston St. - Preston Square.
124 - OTT - 223 Gloucester St Btwn Bank & Kent
12a - OTT - 1242 Bank St. at Chesley St. (Bond's Decor)
For a relocation credit to apply in Halifax, the FLEX trip must end in this area.
the trip must end in the Halifax peninsula FLEX zone (not Dartmouth or Fairview)
Who processes Gas receipts for our team?
Jade Petitclerc
Can a member pay a parking ticket to the parking authority directly to avoid paying our administrative fee?
If no, why not?
If yes, in what circumstances can this occur?
If a member finds the ticket shortly after it has been issued (and we know that Communauto has not yet received the electronic copy) then yes, the member may pay it directly and send proof of payment via contact form to avoid double-billing and avoid the admin fee.
If we have notified the member of the ticket via GCU, then the ticket has already been paid and the member cannot pay the ticket to the issuer directly.