The most popular style of leadership
What is Democratic Leadership?
The capacity to be aware of, to control, and to express emotions
What is emotional intelligence?
This technique involves reflecting back what someone has said in your own words to demonstrate understanding
What is paraphrasing or reflection?
This is the name of a tool that enhances communication
When navigating a difficult conversation, its best to approach it as a _________ party
What is a neutral party?
A style that works with experienced leaders making quick decisions.
What is authoritative leadership?
These tools are used to assess yourself to understand where your emotional intelligence is at
What are quizzes / tests / assessments?
Active listening contributes to preventing misunderstandings and enhancing collaboration in relationships by _________.
What is attuning to thoughts and feelings, thus fostering trust and strong relationships?
This percentage of employees desire feedback
What is 100%?
One of the three conversations to understand prior to having a difficult conversation.
What are: What happened, Understand your feelings or Ground your identity
This style requires a high level of emotional intelligence
What is Transformational Leadership?
A key component of emotional intelligence is controlling your positive and negative emotions to be adaptable in situations
What is self-management?
This aspect of active listening involves maintaining eye contact and paying attention to gestures and facial expressions
What are non-verbal cues?
This is a way to enhance your persuasiveness
What is (understanding the audience/Using strategic language/Using non-verbal cues)
This can happen if you allow a conflict to continue unresolved
What is promoting animosity or promoting incompetence in leadership?
A behavioral approach used by leaders to motivate and direct the group.
What is a leadership style?
This emotional situation is when someone needs to be able to inspire and boost morale among people
What is motivation?
Active listening play a role in de-escalating conflicts and finding mutually beneficial solutions by ________.
What is fostering understanding and empathy, leading to mutually beneficial solutions.
This is the most important component of Storytelling.
What is resolution?
These are 2 of the 5 inclusive conflict resolution strategies.
What are: Neutral spaces to talk; setting ground rules; minding biases; hearing from everyone; guiding toward common ground?
This style can easily devolve into chaos without proper oprganization.
What is Laissez-faire leadership?
When trying to build emotional intelligence, it is important to explore new horizons and situations to ________ _________.
What is expand perspectives?
Practicing active listening empowers individuals in leadership roles to better understand their team's needs and concerns thus _______.
What is facilitating better decision-making and team cohesion
This is the benefit of using storytelling as a communication device.
What is (creating an emotional connection/enhancing memorability)
It important to check your purpose before having a difficult conversation to _______.
What is deciding if the issue needs to be raised and addressed?