THE ABILITY TO UNDERSTAND PEOPLE IS KEY TO OPERATING EFFECTIVELY AND CENTRAL TO SUCCESS AND
What is LISTENING
100
THE SINGLE MOST IMPORTANT PART OF A SERVICE THAT SHOULD ALWAYS BE COMPLETED FIRST
What is CLIENT CONSULTATION
100
WHEN DEALING WITH A SCHEDULING CONFLICT WITH A CLIENT, IT IS RECOMMENDED TO
What is NEVER ARGUE AND BE POLITE
100
THE ACT OF TRANSMITING INFORMATION IN THE FORM OF SYMBOLS, GESTURES, OR BEHAVIORS, IN ORDER TO EXPRESS AN IDEA OR CONCEPT THAT IS SATISFACTORILY UNDERSTOOD IS KNOWN AS
What is COMMINUCATION
100
IF A CLIENT IS DISSATISFIED WITH THE SERVICE AND YOU ARE TRYING TO TO FIND OUT WHY, THIS IS THE FIRST STEP YOU SHOULD TAKE
What is ASK FOR SPECIFICS
200
GOOD RELATIONSHIPS ARE BUILT ON MUTUAL RESPECT AND
What is UNDERSTANDING
200
AFTER THE CLIENT CONSULTATION AND SERVICE , CLIENT FORMULATIONS AND SPECIFIC TECHNIQUES SHOULD BE RECORDED ON THE
What is INTAKE FORM
200
WHEN DEALING WITH DIFFICULT OR UNHAPPY CLIENT =, THE BEST APPROACH IS TO
What is HONEST AND TACTIFUL
200
WHEN YOU HELP YOUR CLIENT SELECT A HAIRSTYLE THAT IS REFLECTIVE TO HIS/HER BODY SHAPE AND ENTIRE LIFESTYLE YOU ARE SUBSCRIBING TO THE
What is TOTAL LOOK
200
THE BEST WAY TO UNDERSTAND OTHERS IS TO HAVE A FIRM UNDERSTANDING OF
What is YOURSELF
300
AN IMPORTANT ASPECT OF HUMAN RELATIONS AND REFLECTIVE LISTENING IS TO
What is TALK LESS AND LISTEN MORE
300
LISTENING TO A CLIENT AND THEN REPEATING IN YOUR OWN WORDS IS KNOWN AS
What is REFLECTIVE LISTENING
300
WHEN HANDLING A CONFLICT WITH A CO WORKER IT IS BEST RESOLVED
What is DIRECTLY AND PRIVATELY
300
WHEN CONDUCTIING A CLIENT CONSULTATAION YOU SHOULD SCHEDULE
What is 15 TO 20 MINS
300
IN DEALING WITH CONFLICTS THAT OCCUR WITH FELLOW COWORKERS IT IS BEST TO REMAIN
What is REMAIN NEUTRAL
400
THE ACT OF EFFECTIVELY SHARING INFORMATION BETWEEN 2 PEOPLE , OR GROUPS OF PEOPLE, IS KNOWN AS
What is COMMINUNICATION
400
COUNSELING CLIENTS ON SALON MAINTENANCE, LIMITATIONS, AND HOME MAINTENANCE COMMITMENTS TO KEEP THE BEST LOOK IS
What is UPKEEP
400
AS AN EMPLOYEE THE CORRECT TIME TO DISCUSS YOUR PREFORMANCE, DESIRES AND PROGRESS IS DURING THE
What is EMPLOYEE EVALUATION
400
THIS IS THE FIRST THING YOU SHOULD DO WHEN MEETING A NEW CLIENT
What is SMILE
400
PEOPLE WHO ARE RUDE, INSENSITIVE, AND GENERALLY UNFEELING ARE USUALLY
What is INSECURE
500
WHEN SERVICING A CLIENT FOR THE FIRST TIME, A VISUAL TOOLTO SHOW CASE YOUR TECHNICAL SKILLS IS A
What is POTRFOLIO OF YOUR WORK
500
DURING THE CONSULTATION PROCESS TO REPEAT EVERYTHING DISCUSSED WITH THE CLIENT MEANS
What is REPEAT IN PRECISE MEASURED TERMS
500
WHEN IS IT APPROPRIATE TO ARGUE WITH A CLIENT
What is NEVER
500
AS YOU INTERACT WITH WITH FELLOW CO WORKERS REMEMBER TO TREAR EVERYONE WITH
What is RESPECT
500
WHEN BRINGING ISSUES OR PROBLEMS T YOUR SUPERVISOR OR SALON MANAGER IT IS IMPORTANT TO BE