True and False
multiple choice
multiple choice
Matching
multiple choice
100
In cosmetology customer service is central to success?
What is TRUE
100
a client who prefers simple and sophisticated clothing, monochromatic colors, and no bright patterns is said to have what kind of style?
What is CLASSIC
100
The first step in the 10step consultation method is:
What is REVIEW THE INTAKE FORM
100
the verbal communication with a client that determines the clients needs and how to achieve the desired result
What is CLIENT CONSULTATION
100
BONUS!! 100 POINTS ROCK PAPER SCISSOR, CHOOSE A TEAM TO BATTLE!!
What is 100 POINTS :)
200
older clients do not like gum chewing slang or the use of yeah instead of yes
What is TRUE
200
When suggesting options to a client, which criteria should be used?
What is LIFESTYLE, FACE SHAPE, HAIR TYPE
200
A fundamental factor in human relations involves a persons sense of ______
What is SECURITY
200
COLLECTED PHOTOS OF A STYLISTS WORK
What is PORTFOLIO
200
An important aspect of human relations is to:
What is TALK LESS, LISTEN MORE
300
BONUS FOR 300 POINTS!!! ROCK PAPER SCISORRS....CHOOSE A TEAM TO BATTLE :)
What is 300 POINTS!!! :)
300
When handling a scheduling mix up with a client, it is recommended that you:
What is NEVER ARGUE AND BE POLITE
300
Counseling clients on salon maintenance, lifestyle limitations and home maintenance commitments is part of which step of consultation?
What is DISCUSS UPKEEP AND MAINTENANCE
300
BONUS!!! 300 POINTS ROCK PAPER SCISSOR, CHOOSE A TEAM TO BATTLE :)
What is 300 POINTS
300
THE act of successfully sharing information between two people, or groups of people, is known as:
What is EFFECTIVE COMMINICATION
400
When discussing haircolor with a client, photos can be confusing.
What is FALSE
400
When communicating with your salon manager, you should do all of the following....
What is GET YOUR FACTS STRAIGHT, BE OPEN AND HONEST, CHECK YOUR ATTITUDE
400
Prior to sitting at your station, every new client should fill out an intake form, also called a :
What is CONSULTAION CARD
400
Listening to a client and then repeating, in your own words, what you think the client is telling you
What is REFLECTIVE LISTENING
400
THE client consultation is also known as the:
What is needs assessment
500
A consultation need only be performed prior to the clients first service and salon visit
What is FALSE
500
BONUS!! FOR 500 POINTS...ROCK PAPER SCISSOR, CHOOSE A TEAM TO BATTLE!! :)
What is 500 POINTS!
500
You should ask the client what at home products she uses as part of which step of the consultation
What is ANALYZE CLIENTS HAIR
500
Term commonly used by spas because of the amount of time clients spend there
What is GUEST
500
BONUS!!!! 500 points ROCK PAPER SCISSOR , CHOOSE A TEAM TO BATLE :)
What is 500 POINTS!
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