Communicating
in order to have a thriving clientele you must have
What is the art of communicating
how to accelerate professional growth and a positive work environment
what is communicating
When you don't let someone dictate your emotions
what is respond instead of reacting
when you do you, you trust your judgment, uphold your values.
Believe in yourself
the rules of communication to build a successful beauty and wellness career.
the golden rules of communication
how to have and build lasting client relationships
what is effective human relations and communicating
the basis of all long lasting relationships with clients and co workers
what is communicating
there is an old saying that we were given 2 ears and 1 mouth for a reason
talk less and listen more
taking care of your personal conflicts first so that you can take the best possible care of your clients
Take your temperature
the act of successfully sharing information between 2 people or more.
effective communicating
be polite, genuinely friendly and inviting
meeting and greeting new clients
every new client should fill out a this
client intake
what you should to consider when service a client
(hair , skin and nails ) job and age
what is the total look
is the discussion with a client that determines the client's needs
what is the client consultation
this form includes all medications, both topical and oral
intake form
the people that greatly affect your work flow
What is tardy clients
The clients permanent progress record of services received
what is service record card
when you repeat in your own words what you think the client is saying
Reflective Listening
-------- step consultation method
10 step consultation method
this should be a part of every consultation unless your client does not want to talk about it.
upselling
thinking of positive solutions
problem solver
when you accept evaluating of your skills
open to constructive criticism
when a client is 15 mins late this is recommended
reschedule
when you discuss upkeep
what is Maintenace
the service you recommend must fit this
what is the client's lifestyle