Communication Basics
The act of sharing information between two people.
What is communication?
The verbal communication with a client to determine needs.
What is the client consultation?
The foundation of a successful service provider–client relationship.
What is trust?
A skill used to settle disagreements calmly.
What is conflict resolution?
Good communication skills are important for what aspect of salon success?
What is client retention?
A key communication skill involving full concentration and response.
What is active listening?
The form used during consultations to record client information.
What is the client intake form?
Making a client feel valued and understood.
What is empathy?
The first step to resolving a conflict is to ____.
What is listen to the other person?
The golden rule of communication is to ____.
What is treat others the way you want to be treated?
Tone of voice, facial expressions, and body language are all forms of ____.
What is nonverbal communication?
The total number of steps in the consultation process.
What is 10?
A good habit to show clients you are paying attention.
What is maintaining eye contact?
It's best to keep conflict discussions ____.
What is private and professional?
One of the best ways to prevent misunderstandings.
What is clarify or ask questions?
The communication style that shows interest and involvement.
What is reflective listening?
During the consultation, this is key to clarifying any misunderstandings.
What is asking open-ended questions?
A quality that helps build strong workplace relationships.
What is respect?
If conflict continues after discussion, the next step is ____.
What is involve a supervisor or manager?
When giving feedback to a client, it should be ____.
What is honest but tactful?
The part of a conversation where you rephrase what someone has said.
What is paraphrasing?
When you and the client discuss expectations and reach an agreement.
What is agreement or consultation summary?
Communicating with coworkers should always be ____.
What is respectful and professional?
Ignoring problems instead of addressing them may lead to ____.
What is resentment or poor morale?
A communication strategy to use when dealing with a difficult client.
What is remain calm and professional?