A study of human problems arising from organization and interpersonal relations; a program designed to develope better interpersonal and intergroup adjustments.
Human Relations
100
What is communication?
The act of successfully sharing information between two people, or groups of people so that it is effectively understood.
100
What is client consultation?
The verbal communication that determines the desired results.
100
Set a limited amount of time clients are allowed to be late, if they go over that time you should do what?
You should ask them to reschedule
100
There is not a difference between a professional and personal problem. Is this true or false?
False
200
Respond instead of ____?
Reacting
200
One of the most important communications you will have with a client is?
The first time you meet that person
200
Keep your station ___ and ____.
clean, neat
200
If you have enough time between appointments, take the tardy client. Is this true or false?
True
200
Evaluations are perform on who?
Employees.
300
How many golden rules are there?
11
300
Be ___, ____,____, and remember they are coming for services in which they are paying for.
polite, friendly, inviting
300
How many steps are in the consultation method?
10 steps
300
What should you do if a client is continuously late?
Tell them their appointment is a half hour before it actually is or schedule them for your last appointment of the day.
300
You are not your clients therapist, but you must be ____ and ____.
Supportive, motivational
400
Show ____
ask for ____
being right is different from being ____
Patience, Help, Righteous
400
Approach the client ___ _ ___ __ ____ ____
with a smile on your face
400
Client consultation allows you to keep your clients looking ____ and feeling ____ with your services.
Current, satisfied
400
What is the ultimate goal for unhappy clients?
Make the client happy enough to pay for the service and return for more.
400
What should you ask your manager before the evaluation?
When the evaluation will be and what the evaluation will be on.
500
Good ____ is built on ____ respect and understanding.
relationship, mutual
500
Name one way you can make new clients feel comfortable at a salon.
1) Show they around the salon
Or
2) Introduce them to others in the salon
500
List the steps to consultation method.
Review, Assess, Preference, Analyze, Lifestyle, Show and tell, Suggest, Color, Upkeep, Repeat.
500
What should you do if you cannot change what the client dislikes?
Be honest and tell them you cannot fix what they dislike.
500
Advise your client with ___ ____ and nothing more.