1
To earn a client's __________ and loyalty, be consistent by always having a positive attitude.
trust
When you trust your judgment, uphold your values, and stick to what you believe is right, you show that you:
believe in yourself
You may want to schedule clients who are __________ late for the last appointment of the day or ask them to arrive earlier than their actual appointment time?
habitually
The ability to understand people is __________ to operating effectively in many industries.
the key
Good communication skills reduce potential workplace __________.
conflict
As you interact and communicate with coworkers, you should be honest and __________.
sensitive
A practical step for effectively communicating in the workplace is to __________.
believe in yourself
The sixth step of the 10-step consultation method is __________.
show and tell
Your reactions to situations beyond your control and your ability to _________ in the face of challenges are critical to being successful in a people profession.
communicate effectively
The act of successfully sharing information between two people (or groups of people) so that the information is understood is called _________ communication.
effective
The communication with a client that determines the client's needs and how to achieve the desired results?
client consultation
When communicating with your manager about an issue or problem, it is recommended that you _________ beforehand.
think of possible solutions
When should the client consultation be performed?
before starting the actual service
In handling a client who is dissatisfied with a service, the ultimate goal is to __________.
make the client happy and willing to return for future services
If you are involved with a scheduling mix-up, always remember to ___________.
be polite and never argue about who is correct
When interacting and communicating with coworkers, make every effort to remain ___________ and resist being pulled into spats and cliques.
objective
The final step in the client consultation is to __________.
repeat and review the consultation
The document also known as a client questionnaire, consultation card, or health history form is?
client intake
It is recommended that you allow how much time in your schedule to do the client consultation?
5--15 minutes
Effective human relations and communication skills build _________, accelerate professional growth, and promote a positive work environment.
lasting client relationships
As a beauty professional, do not attempt to fulfill the role of ___________, career guide, parental sounding board, or motivational coach for any of your clients.
counselor
If a client is revealing increasingly personal details, one recommended strategy is that you _________ or find a reason to excuse yourself, and when you return, start a new conversation topic or suggest a mini relaxation service.
change the subject
When you meet an older client for the first time, you should __________.
ask how the client wishes to be addressed
One important golden rule of communication for building a successful beauty industry career is to _________.
be aware of your body language
The first step of the 10-step consultation method is to __________.
review the intake form