Stressful Situations
Helpful Strategies "The Do's"
Unsuccessful Strategies "The Dont's"
Miscellaneous
100
Triangular communication.
What is the nurse-physician-patient triangle.
100
The first step of any patient encounter
What is introducing yourself.
100
Disagreeing with what the patient has to say.
What is arguing with the patient.
100
Assistive communication techniques.
What is ways to communicate with non-verbal ICU patients.
200
Refusing to accept medical diagnosis.
What is patient denial.
200
Skills such as touch, eye contact, and active listening.
What is non-verbal communication skills.
200
Stopping the patient in the middle of their sentence.
What is interrupting the patient.
200
You should avoid these things that make communication more difficult.
What is hopelessness, anger/negative feelings, and frustration.
300
Terminal disease that has spread through the body.
What is metastatic cancer.
300
Giving the client the opportunity make their own decision.
What is providing patient autonomy.
300
Medical terminology that the client can't understand.
What is medical jargon.
300
What to do when the patient is crying.
What is address the emotion and then the issue.
400
Inability to breath on one's own, needing assistance.
What is mechanical ventilation.
400
Knowing the level of patient's medical understanding.
What is knowing the patients health literacy level.
400
Not listening to what the patient has to say.
What is ignoring the patient.
400
The most commonly reported distressing symptom for mechanically ventilated ICU patients.
What is communication difficulty.
500
Changing care from treatment oriented to palliative.
What is end-of-life withdrawal of treatment.
500
Sitting near the patient at their level.
What is therapeutic communication.
500
Ineffective communication characterized by fast speech.
What is speaking too quickly.
500
Repeating the patient's response or communication attempt.
What is reflecting.
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