Professional Communication
This rapport-building technique involves finding shared interests or experiences.
What is Commonality?
Address Kayla and Skylar formally.
Who are Ms. Kayla or Ms. Skylar/ Ms. Rose or Mrs. Hollins
Tone, expression, and attention are examples of these.
What are Non-verbal cues?
When you have no context and great questions you should do this.
What is listen(ing)?
This type of communication can be taken as blunt or harsh.
What is direct communication?
Tone, expression and attention are examples of.
What are non-verbal queues?
This communication style uses titles and professional language.
What is formal communication?
You should do this when you have no context for a situation.
What is Listen?
Relevance to offer and resources to share are reasons you should do this.
What is speak(ing)?
"The project is in trouble and will not be ready in time."
What is direct commmunication?
This can follow a bad argument.
What is a good conclusion?
Referring to the company Vice President as "Mr. Hanna" instead of "Cory" is an example of this style.
What is formal communication?
Having resources to share is one reason you should do this.
What is speak?
If feedback feels harsh, the first thing you should do is this.
What is wait a day and gather your thoughts?
"I’m becoming concerned about this project’s timetable."
What is middle-form communication?
Crossed arms, hunched over, and hands covering midsection is a display of this language.
What is closed body language?
This communication style is more casual and often uses first names.
What is informal communication?
An effective request is made by doing this instead of ordering someone.
What is asking
This workplace skill helps you process feedback before deciding how to respond.
What is active listening?
"The team is working hard, but the timeline may be difficult to keep."
What is indirect communication?
Asking to take out the trash as opposed to demanding to take out the trash is considered an (blank) request.
What is effective?
Referring to someone as "Tank" instead of "Justin" is an example of this style.
What is informal communication?
When you don't have a strong opinion, great questions, or lack context, this skill becomes most important.
What is active listening?
Harsh feedback is best handled by staying calm, reflecting on the message, and doing this before responding.
What is waiting and gathering thoughts?
"Beating around the bush" is taken as.
What is indirect communication?