Using verbal communication
Is there a difference between Verbal Communication with Friends and Bosses?
Yes, You should talk to your boss in a formal style by using their title and refraining from jokes
After the first set of directions, the rest isn't as important. True or false?
false
what is passive listening
having something go in one ear and out the other
Is paying attention to someone's body language an example of non-verbal or verbal communication?
non-verbal
what are communication barriers?
Communication Barriers are differences in communication that can be obstacles to effective communication
Why is talking with someone else the best way to think something through?
when you take a difficult problem and talk about it with someone else, you are doubling the brainpower devoted to solving the problem.
We need to build up our working memory just like any other muscle. True or False
true
what is active listening
If you are thinking, considering, and engaged with words you hear, you are listening
show us an example of positive body language
standing forwards, hands at the side, eye contact, smiling
what are language barriers and cultural barriers?
Language Barriers: Doesn’t speak the same language
Cultural Barriers: People may have differing expectations or express themselves in different ways Ex: Eye Contact= Disrespect
Why is it important to provide eye contact when speaking to a boss?
Shows you are listening and respectful.
If you didn't understand the directions at work or school, what should you do?
Ask for them to be repeated
How does being a good listener help you become a better worker?
Being a good listener will make you a better worker, this is because you listen to instructions, resolve problems, and complete your tasks without being reminded
show us an example of negative body language
arms crossed, no eye contact, moving around
what are gender barriers?
* Gender Barriers: Men communicate by short statements and facts, Women prefer detail and big picture
what are examples of passive listening?
no eye contact, no questions or clarifications, and grunts or "Yeahs"
Being able to follow multiple step instructions can be difficult for others. True or false and WHY?
It is something that needs to be practiced, and for some more often to improve.
are good listeners more trusted?
yes
To tell the person you are really listening, you should stare intensely at them non stop. true or false?
false
Why can holding different values become a barrier/obstacle?
* Value/Belief Barriers: Problems can occur when people have different ideas about morality, religion, and other life issues. It can become an obstacle when individuals aren't able to embrace other's thinking and be OKAY with the differences.
What is one example of effective communication?
Be Clear, Be Personal, Be Positive, Get to the Point, Listen to Response, and Think before you respond
When you are wrongly accused of something at work...What should you do?
Stand up for yourself!
will you have to listen in any job that you work in?
yes
You should use positive body language when talking to customers, co workers, and bosses. true or false
true
give one example of how you can utilize your voice to help assist another with a language barrier.
Change your tone: change it to be neutral or passive
Keep sentences short and simple
Speak clearly and directly to the person