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100
What is the basic ideas that govern our language?
~ language is symbolic ~ meanings are found in people not words
100
What are counterfeit questions?
Counterfeit questions are disguised attempts to send a message.
100
What type of supportive message offers an interpretation of a speaker's message?
Analyzing
100
What is Chronemics?
Chronemics is the study of how human beings use and structure time.
100
What is paralanguage?
Paralanguage is the set of messages that are sent through nonlinguistic means.
200
What is critical listening? When do we use it and why?
Critical listening is what individual's use to judge the quality of a message in order to decide whether to accept of reject it.
200
What do you learn from Ogden & Richards triangle of meaning?
I learned that language is a process between the user, words that they chose, and the object that is being described.
200
How does touch impact people's behavior?
Touch impacts people's behavior because it increases compliance, and it also impacts our physical and mental health.
200
How do we use space to send nonverbal messages?
We use distance and territory to express how we feel about a certain person, place, or thing.
200
What factors should you consider when deciding how to offer support when listening to someone else?
~ the other person ~ the situation ~ your strengths ~ your weaknesses
300
How does clothing impact communication competence?
Clothing can show an individual's economic statue, education level, social status, moral standards, athletic ability, belief system, and level of sophistication. These factors can be interpreted by others and can affect the way they communicate with each other.
300
What is the difference between a content and relational message?
Content messages focus on the subject being discussed while relational messages state feelings between the parties.
300
What are the three dialectical tensions? Describe each one.
1~ connection vs. autonomy- being together to a person or more about ones self 2~ predictability vs. novelty- being on a strict schedule or a spontaneous person 3~ openness vs. privacy- being open about ones life or keeping more to ones self
300
What should be considered when decoding ambiguous nonverbal behavior?
~ The context in which they occur ~ The history of the relationship with the sender ~ The other's mood at the time ~ Your feelings
300
What are the characteristics of self-disclosure? Explain each one.
~ Cultural Influence - what effects does a person's culture play. ex. americans are the most self-disclosing culture. ~ Dyadic- it is between two people ~ Symmetrical/ Reciprocal- both people have to participate in the self disclosing process ~ Incremental- self disclosing happens gradually ~ Relatively Scarce- rarely happens
400
What are the two main aspects of Social Penetration Theory? Define them.
1~ Breadth- the range of subjects being discussed 2~ Depth- shift from non-revealing to personal messages
400
What is needed for quality paraphrased message? (Be able to pick one out from a list)
~ Is the problem complex enough? ~ Do you have the necessary time and concern? ~ Are you genuinely interested in helping the other person? ~ Can you withhold judgement? ~ Is your paraphrasing in proportion to others responses?
400
What type of listening is the basis for critical and supportive listening?
Informational listening.
400
List six reasons why it is difficult to listen.
1~ Message overload 2~ Rapid thought 3~ Psychological noise 4~ Physical noise 5~ Hearing problems 6~ Faulty assumptions
400
What are faulty assumptions?
Faulty assumptions are when an individual assumes another's message has no value.
500
What are the 4 rules that govern language? give an example of each.
1. Phonological rules- how words sound when we pronounce them, ex. 5 2. Syntactic rules- how words and symbols are arranged, ex. please pass me the milk OR pass me the milk please 3. Semantic rules- help us understand the meaning of the word, ex. words interpreted differently 4. Pragmatic rules- govern how language is used in everyday interactions, ex.
500
What are the seven strategies used to manage dialectical tensions? Describe each one.
1~ Denial- ignoring the fact that the tensions exist 2~ Disorientation- a great feeling of overwhelming which causes the people not to be able to confront the issues resulting in conflict 3~ Selection- the communicators respond to one end of the tension rather than the other 4~ Alternation- communicators go between the two ends of the tension at different times 5~ Segmentation- the two parties section off certain areas of the relationship 6~ Reframing- redefining the situation to make the conflict disappear 7~ Reaffirmation- accepting/embracing the tensions and realizing they will never go away
500
What are the six faulty listening behaviors and example of each?
1. Pseudolistening; ex. nodding your head when someone is talking to you. 2. Selective listeners; ex. When I like basketball, I only listen when someone talks about basketball. 3. Defensive listener; ex. Tiara because of her reaction when I call her a defensive listener. 4. Ambusher; ex. When a person is jealous, they bring up all the dirt from your past. 5. Insulated listener; ex. you avoid the topic of peanuts because you are allergic to peanut butter 6. Stage hogger; ex. Michael Tyrone Denning Jr. has to make everything about him all of the time.
500
Describe 4 ways that the language we use shapes and expresses our attitudes.
1~ Power: it shows how a person can feel powerless or in control of a situation. 2~ Affiliation: is the way of building and demonstrating solidarity with others. 3~ Attraction and Interest: the language people use to suggest their degree of interest and attraction toward a person, object, or idea. 4~ Responsibility: the willingness of a speaker to accept responsibility for a message.
500
List 4 recommendations for becoming a better critical listener and describe why they are important.
1~ Separate the message from the speaker- this is important because if you don't like the individual speaking you will not pay attention to the message and will miss valuable information 2~ Search for value- you have to look for the key information because you might miss key points 3~ Look for key ideas- to remember the conversation by dividing it into parts 4~ Ask questions- to get better understanding and to add interest to the conversation
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