Types of communication
A style of communication in which individuals have developed a pattern of avoiding expressing their opinions or feelings, protecting their rights, and identifying and meeting their needs.
What is Passive communication?
In this type of assertive communication, the message allows us to express our thoughts and feelings without putting the other person on the defensive.
What are "I" messages?
Two of the hallmarks of aggressive communication.
What are intimidation and anger?
Other acceptable answers include: inconsiderate of others needs, rights, and feelings, and lack of respect.
By being passive you are hoping to avoid this
What is confrontation?
True or False. The same set of general rules of etiquette applies for written communications (letters, texts, or emails) phone conversations and social media.
What is True?
This is a style in which individuals express their feelings and opinions and advocate for their needs in a way that violates the rights of others.
What is aggressive communication?
Acknowledging the other person's point of view without accepting it as true of you, such as responding "To err is human" when told "You're always making mistakes".
What is fogging?
A type of aggression that is "cold", premeditated behavior used as a means to some other end. Example: some types of bullying behavior.
What is instrumental aggression?
In passive communication, you may withhold these_______________ because you may feel uncomfortable speaking your mind, especially when you are among supervisors or people you see as important.
What are opinions, needs or wants?
When you have a successful expression of thoughts and ideas from one person to another.
What is effective communication?
When approaching someone about behavior you'd like to see changed, stick to _____________ descriptions of their behavior, rather than labels or judgments.
What is "factual"?
A request is repeated over and over and over each time that it is met with resistance in this type of assertive communication style.
What is repetition?
A type of aggression that does damage to another person’s peer relationships, such as social exclusion or rumor spreading.
What is relational aggression?
Passive communication is normally a result of this kind of self esteem
What is Low?
A type of communication where facial expressions and gestures are key.
What is nonverbal communication?
A communication style that has overtones of aggression disguised in a benign or even pleasant tone of voice.
What is passive-aggressive?
A defensive technique that can help to deal with put-downs by accepting criticism, but stating it in positive terms (and sometimes with a bit of humor).
What is negative assertion?
A type of aggression that is intended to harm another person, such as hitting, kicking or threatening to beat someone up.
What is hostile aggression?
Passive people have a very hard time saying this word.
What is the word no?
When someone sends an email when they are angry or upset and the tone in the email reflects that angry tone.
What is "flaming"?
A style of communication in which individuals clearly state their opinions and feelings, and firmly advocate for their rights and needs without violating the rights of others.
What is assertive?
A typical formula for crafting an assertive "I" statement is to state, "When you [insert "_______________"], I feel [insert how you feel].
What is "their behavior"?
The aggressor typically may get what they want through intimidation, but they will loose the ________ of others.
What is "respect"?
Passive people don't like to make _____________ because they are afraid of being wrong or that someone may disagree with them
What are decisions?
Statements that sound like accusations/blame, conveys judgement, put the other person on the defensive.
What are "You" statements?