Vocabulary
information expressed without words through posture, gestures, and expressions
non-verbal communication
Hannah was angry that her husband did not close the back door all the way. Sobbing she said "Don't you realize Mr. Jingles could have gotten out?! I never would have seen my cat again! Don't you even care?" Is this an appropriate way for Hannah to communicate negative feelings? Why or why not
No, she needs to look at the facts and take the emotions out of it
What is the definition of tact
ability to do or say the kindest or most appropriate thing
what is an example of an external barrier to communication?
a loud environment, lack of time, physical distractions, illness, technology problems, language barrier
is the following positive or negative body language: biting fingernails, pulling at hair, fidgeting with clothing
negative body language
word usage understood only by a particular group
jargon
Why should you use "I" messages? What is an example of I message
It lets you express emotion without blaming another person.
I feel sad because
I feel angry because
Why is it important to be tactful?
it can help you avoid and alleviate uncomfortable situations, it helps you to have good manners and be considerate of others
what are three internal barriers that cause communication breakdowns?
lack of interest, failure to listen, failure to clarify comments, childhood teachings, failure to see a person as an individual, interruptions, lack of self-confidence, ignorance of your projected image
what are three effective listening skills?
prepare to listen, listen to what the speaker is and is not saying, concentrate, be empathetic, have an open mind, judge the content and not the delivery, repeat what you think you heard for clarification, provide feedback
use accent in a sentence
the accent wall was bright yellow
the boy's British accent stood out in mcloud
True or False: you should not discuss your negative feelings until they build up
False
Donte wanted to make the new guy feel welcome, so he teased him about his old, beat up car. Was this tactful, why or why not?
No, teasing is hurtful
when Ben found out Will was in his algebra class, his first comment to him was "Great! Now I won't be the stupidest person in class!" How could Ben improve his communication skills?
Avoid critical and sarcastic remarks, be tactful
positive or negative body language: open palms, hands away from body, palms up, and arms moving freely positive forms
positive
what is the definition of internalize
to incorporate as part of who you are
How should she communicate this more appropriately: Brad was late picking Jean up from work. Jean said, "You're always late. You're so thoughtless to leave me waiting. You must not care very much about me."
Thanks so much for picking me up, I get off at this time, next time could you let me know if you are going to be a little late in getting here?
What should you do to be tactful in this situation: Your friend said "You won't believe what I head about Parker and Katy. They broke up, and he said it's because she is going away to college but I heard its because she was flirting with Scott." You know that neither of these is actually the truth
"That's not any of our business. Let's just leave them alone."
Barbra was surprised with a birthday gift from her aunt. She appreciated the gift, but she was in a bad mood, so she said "thank you," with a glum expression and stuffed the gift into her purse. Later, she was surprised when her mother said, "aunt Janie says you didn't like her gift" how could barbara improve her method of communication?
Ensure nonverbal cues match the verbal messages
how would you give non-verbal feedback?
make eye contact, nod your head, smile
what is the definition of social media
websites and services that allow people to communicate by making information public
What can not expressing your negative emotions lead to?
anger, resentment, frustrations, ulcers
what are two guidelines from the book for being tactful?
do not tease others, respect the personal beliefs, culture, or heritage of others; don't gossip or say bad things about people; and avoid leaving others stranded in conflict
use 4 vocabulary words to describe how we communicate
the sender gives the receiver a message with non-verbal communication.
what are two guidelines to use when texting
never text while driving, don't send inappropriate pictures of messages, don't let your texting inconvience others, don't text someone while face to face with someone else, don't let texting take over your life.